We’re seeking a Senior IT Delivery PMO Manager to enhance and run delivery governance across multiple programs and projects. You will standardize methods, manage cross-team dependencies, and lead an onshore/offshore model to deliver on time and on budget with quality. The role requires hands-on reporting using SQL and Power BI to produce accurate, actionable dashboards for leadership
- Main responsibilities
Delivery Governance and Standards
Define, evolve, and enforce delivery frameworks (Agile, hybrid, SDLC), stage gates, templates, and quality criteria.
Implement baselines and variance management for scope, schedule, and cost.
Maintain delivery playbooks, RACI, and onboarding for PMs/Scrum Masters across onshore/offshore teams.
Planning, Scheduling, and Dependencies
Delivery Assurance and Reporting
Define and Track KPIs/OKRs for delivery health (schedule adherence, burn, velocity, defect density, escaped defects, SLA attainment).
Build and maintain automated Power BI delivery dashboards; integrate data from Jira/Azure DevOps, time tracking, and finance.
Ensure accurate, timely status reporting; drive root-cause analysis and corrective actions.
Capacity Utilization Tracking and Governance
Define utilization standards and taxonomies (direct vs. indirect time, project vs. KT/BAU vs. support); set target bands by role and seniority.
Implement time-tracking compliance and quality checks; manage policy exceptions (holidays, PTO, training, ramp-down).
Monitor utilization at individual, team, vendor, and portfolio levels; drive corrective actions for under/over-utilization (rebalancing, backlog grooming, cross-skilling).
Risk, Issue, and Change Management
Operate a rigorous RAID process with heatmaps and escalation paths; maintain mitigation and contingency plans.
Manage change control and traceability from intake to deployment; enforce scope discipline.
Ensure compliance with security, data governance, SDLC, and audit requirements.
Financials and Vendor Management
Track delivery budgets, forecasts, and burn (CapEx/OpEx); partner with Finance on month-end close and accruals.
Identify cost and productivity improvements (tooling, automation, standardization).
Update financial systems and ensure consistency across all PMO toolsets.
Stakeholder Management and Communications
Facilitate exec readouts on delivery status, risks, and release readiness; present options and recommendations.
Partner with Business Change, Architecture, Delivery Support and IT Management to align on priorities and release criteria.
Drive adoption of delivery metrics and continuous improvement programs.
- Your Profile
Bachelor’s degree in Information Systems, Business, Finance, Engineering, or related field; advanced degree a plus.
Preferred: PMP and/or PgMP; Agile certifications (PSM/CSM, SAFe Agilist/SPC); Power BI or SQL certifications are a plus.
ITIL Foundation or equivalent service management knowledge beneficial.
SQL
Read, troubleshoot, and update SQL queries for delivery/reporting datasets.
Proficiency with joins, aggregations, CTEs, window functions; exposure to performance tuning basics.
Experience with SQL Server/Azure SQL, Oracle, or PostgreSQL; familiarity with views and stored procedures.
Power BI
Build end-to-end delivery dashboards: connect to Jira/Azure DevOps/SQL, model data, create DAX measures, drill-through.
Implement row-level security, dataflows, scheduled refresh, and workspace governance.
Design executive-ready storytelling (milestones, burnup/burndown, throughput, defect trends).
Delivery Tooling & Data
Experience with Jira, Confluence, Azure DevOps, Tempo and CI/CD release calendars.
Basic ETL/ELT and data quality practices; Advanced Excel (Power Query, pivots).
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Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives
