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Sales Operations Specialist

Roger Dubuis -
Meyrin, GE

Soumettre votre candidature

Détails de l'emploi

100% | Temps de travail : 90-100%
Il y a 9 heures

Qualifications

Français
Vente
SAP
Anglais
Technologies de l'information
Gestion du temps

Description complète du poste

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

As Roger Dubuis Sales Operations Specialist, you will play a key role in supporting the daily operations of the European market, to support sales growth and firmly establish Roger Dubuis as the leader of Expressive Haute Horlogerie.

The main responsibility will be the execution of operational tasks on a regional level and to be the centre of knowledge for all requests coming from both internal and external stakeholders (retail & wholesale channels).

This position reports to the Regional Operations Manager and will be a 1-year fixed term contract and is based in Meyrin at the Manufacture Roger Dubuis.

Merchandising & Stock operation management (40%):

Be the key user for all Sales Operations related tasks

Monitor daily sales and proactively manage stock replenishment
Manage orders, returns, transfers and dispatch in SAP, in coordination with regional and HQ teams
Manage consignment stock
Implement and monitor model stocks
Handle requests for all products (straps, warranty cards, repairs, including spare parts)
Coordinate with Supply, Logistics, Finance and regional platforms
Problem solver for all operational challenges
Deal with all enquiries in an efficient and service-oriented manner (prices, availability, deliveries, complaints, etc.)
Ensure and manage proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits.

Network Support & Relationship Management (40%)

Be the point of entry for requests of internal boutiques, area managers and wholesale partners

Manage requests related to product availability, pricing, deliveries and complaints
Provide shipment and order updates
Assist on SAP/Booster Opening / Closings of POS and event locations (opening stock order planning, SAP set-up, master data maintenance)
PO Creation and follow-up for Capex and invoices
Ensure warranty activation follow-up in Booster
Support retail and wholesale during events, manufacture visits and operational needs

Business Analytics & Forecasting (10%)

Be of support to understand the performance of the market

Updated and create dashboards to monitor market performance
Conduct product and boutique performance analysis

Systems & Process Governance – SAP / Booster (10%)

Ensure business processes are properly understood and executed in full compliance
Act as key user for SAP and Booster systems
Test SAP/Booster releases and pilots
Ensure business processes are properly executed and understood

Your Profile :

2–3 years of experience in sales operations or similar role
Fluency in English and French (any other European language is a plus)
Proficient in IT with advanced skills in Microsoft 365
Experience with SAP or similar ERP is a major plus
Analytical mindset
Strong time management skills / able to manage simultaneous deadlines
Detail-oriented, organized and solution-driven
Hands-on mentality, pro-active and problem-solving minded & strong customer service mindset
A self-motivated, positive attitude, and a strong team player mentality
Passion for fine watchmaking
Good understanding of international retail business and affinity with the luxury industry is an advantage

Soumettre votre candidature

Affinez votre recherche

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