1 meilleure offre (risk engineer, losanna vd) (à pourvoir)

IT Service Management Manager
Sicpa —Prilly, VD
- Gestion du personnel
- Anglais
- Technologies de l'information
il y a 5 jours

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IT Service Management Manager

Sicpa -
Prilly, VD

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Détails de l'emploi

Il y a 5 jours

Qualifications

Français
Expérience en centre de données
Gestion du personnel
Anglais
Technologies de l'information

Description complète du poste

Req ID: 30438

Posted on: 24 Jul 2026

Location: Prilly, Switzerland

Department: CUSTOMER PROJECTS DEPLOYMENT & SERVICES

IT Service Management Manager

We are looking for an experienced IT Service Management Manager to define, operate and manage IT service delivery for SICPA's Private Cloud Operations environment using ITIL service management as the foundation.

In this role, you will embed service management capabilities and ownership within Cloud Operations teams, drive transparency and reporting across operational activities, and contribute to the delivery of governance practices covering change management, disaster recovery, security, business continuity and audit. You will also support the setup of newly established.

ROLE

Service Delivery & ITSM

Define and manage IT service delivery for the private cloud, using ITIL service management as the method
Embed service-management ownership and mindset within the Cloud Operations team's existing roles
Drive consistent adoption of the company's ITIL processes within the team's roles
Strengthen incident and problem management

Governance & Reporting

Establish transparency, evidence and reporting internally first
Establish IT KPIs for the infrastructure and operation, and service KPIs for business reviews
Ensure transparency and adherence reporting for the centrally governed domains (security, business continuity, audit)

Stakeholder Management

Lead the service relationship with Digital Business Operation team
Act as the cloud service provider's interface to the consuming business operations
Understand and channel hosting requirements; report and review hosting service performance
Maintain the service relationship through reporting and reviews

Change Management & Operational Resilience

Establish and embed risk-based change management, owned by the team and aligned to the company process
Ensure the required DRP for each solution is planned, conducted, tracked and formally reported

Community & JV Support

Participate in the company-wide IT community, exchanging knowledge on best practices with local IT operations
Support the setup of JV IT organizations
Act as main liaison with a new JV's IT team and lead the contribution to its setup

PROFILE

Substantial IT Service Management and governance experience, with a track record of establishing and embedding practice within an operational team

Experience defining IT service delivery / operating models

Experience in a data center, cloud, hosting or infrastructure-provider environment

Experience leading an operational or engineering team's adoption and ownership of service management

Experience defining IT KPIs and service reporting for an infrastructure or service operation

Proven ability to lead and coordinate cross-team initiatives

Seniority to engage operational leadership and business stakeholders as a credible peer

Strong working knowledge of ITIL; ITIL qualification expected

Understanding of cloud and modern infrastructure operations, and how service management integrates with them

Ability to design KPI frameworks and service reporting for both operational and business audiences

Influence without direct authority - drives adoption through credibility and collaboration, not line control

Credibility with engineers - earns technical teams' respect and works with their culture

Diplomacy and stakeholder management across organizational boundaries

Fluent in English and French

WHY JOIN US?

Join a global leader in trust technologies with a mission that matters

Be at the strategic heart of a financially sound and innovation-driven company

Collaborate with high-level experts and work on impactful international projects

Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged

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IT Service Management Manager

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