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Customer Service Associate, International - Temporary contract

Ralph Lauren -
Plan-les-Ouates, GE

Soumettre votre candidature

Détails de l'emploi

100% | Temps de travail : 90-100%

Qualifications

Hôtellerie
Microsoft Excel
Microsoft Outlook
Service client
Anglais
Expérience administrative
Compétences en communication

Description complète du poste

Ref#: W180273

Department: Sales & Customer Support

City: Plan-les-Ouates

State/Province: Geneva

Location: Switzerland

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Temporary contract

This is a support-focused role within the International Customer Service team. As International Customer Service Associate, you will help with the day-to-day administration of wholesale operations, including order follow-up, basic reporting, system updates, and coordination with internal teams. You will work closely with Sales Operations, Sales, Finance, Logistics, Business Operations, and Fulfilment/Revenue teams to help ensure tasks are completed accurately and on time. This role is well suited to someone who is organized, detail-oriented, eager to learn, and comfortable working with data and business systems.

Essential Duties & Responsibilities

Support day-to-day wholesale operations for APAC market, including order loading, order tracking, order release follow-up, delivery updates, and basic customer service support
Assist the Wholesale Sales team by preparing reports, updating files, and helping to follow-up on operational actions
Help maintain accurate order, delivery, and customer information in internal systems
Prepare sales and operational data for review by the team, highlighting any missing or incorrect information
Use ERP and other internal systems to enter, update, and check information following agreed processes
Communicate with internal teams such as Sales, Finance, Logistics, Business Operations, and Fulfilment/Revenue to collect information and support daily tasks
Respond to operational questions from internal stakeholders and escalate more complex issues to the appropriate team member
Support the team in following processes, templates, and deadlines
Assist with the use of new tools and processes by completing assigned tasks and sharing feedback with the team
Maintain organized records, trackers, and shared documents to support the smooth running of the team
Take part in team meetings, training sessions, and process reviews

Experience, Skills, and Knowledge

2 years experience in an administrative, customer service, sales support, or operations support role
Interest in learning about wholesale, sales operations, and business processes
Understanding of order management, customer service, or retail/wholesale environments is an advantage
Good attention to detail and ability to follow processes accurately
Good written and verbal communication skills
Comfortable working with Excel and Outlook
Organized, reliable, and able to manage multiple tasks
Positive attitude, willingness to learn, and ability to work well as part of a team
Experience with SAP ECC/S4 Hana
Fluent in English; any other language is an asset

Soumettre votre candidature

Affinez votre recherche

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : associate (genève, ge)

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