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Senior Director of Product Strategy and Support

u-blox -
Thalwil, ZH

Soumettre votre candidature

Détails de l'emploi

Qualifications

Logiciels de GRC/CRM
Tarification
Gestion du personnel
Salesforce
Niveau Master
Équipement informatique
Support clients
Administration des affaires
Leadership
Compétences en communication

Description complète du poste

Location City

Thalwil

Location Region

Location Country

Switzerland

Role also available in

Cambourne, UK; Espoo, Finland; Thalwil, Switzerland

About u-blox

u-blox is a global leader in automotive, industrial, and consumer markets, driving innovation through our cutting-edge positioning and short-range communication technologies. We are the pioneers behind high-precision technologies, providing smart and reliable solutions that enable people, vehicles, and machines to determine their precise position and communicate wirelessly. With headquarters in Thalwil, Switzerland, and offices across Europe, Asia, and the USA, we are making a global impact.

Job Description

Head of Product Strategy & Product Support – Low Power GNSS
The Head of Product Strategy and Product Support leads a cross-functional team of Product Managers (PM), Application Engineers (AE), and Marketing Communication professionals within the Standard Precision and Low Power GNSS Business Unit (SPL).
This role combines strategic and operational responsibility for the SPL product portfolio, with a specific focus on low power GNSS solutions, covering product strategy, lifecycle management, business development, and second-level customer support.
As the key interface between business strategy, technology, and customer-facing functions, this role ensures SPL products are competitive, aligned with market needs, well-positioned, and effectively supported in the field. The role requires strong technical depth to bridge customer use cases and internal R&D execution.

Your Responsibilities
Strategic Planning & Product Leadership

Own the product line strategy, with emphasis on low power GNSS applications and market segments
Define long-term product vision aligned with business growth targets, competitive positioning, and evolving GNSS market trends
Oversee product business plans across the portfolio, ensuring alignment with Integrated Business Planning (IBP) and profitability targets
Evaluate customer feedback, ecosystem dynamics, and technology evolution to identify portfolio gaps and innovation opportunities

Product Lifecycle & Cross-Functional Execution

Lead the definition, translation, and prioritization of product requirements based on customer needs
Translate customer requirements into clear, actionable technical specifications for R&D teams
Collaborate closely with Engineering to ensure feasibility, differentiation, and time-to-market alignment
Guide go-to-market strategies including launch plans, marketing collateral, evaluation kits, reference designs, drivers, demonstrators, and pricing frameworks
Ensure product documentation and positioning remain accurate and compelling throughout the lifecycle

Sales & Customer Engagement

Lead the Application Engineering team to deliver effective support across pre-sales, design-in, and post-launch phases (nice to have)
Partner with Sales and Key Account Managers to drive major opportunities and competitive positioning
Actively engage with customers, building strong relationships and gathering deep insights to validate product-market fit
Ensure structured tracking and management of customer interactions using Salesforce
Equip sales teams with up-to-date training, competitive “fighting guides,” and product messaging
Act as escalation point for critical customer issues (e.g. RMAs, field issues)

Technical & Market Interface

Strong hardware competencies is required to understand how GNSS chips are integrated into end-customer systems and solutions
Analyze full system architectures (module, antenna, power management, host integration) to ensure optimal product fit
Act as a bridge between customers and R&D, ensuring market requirements are realistic, prioritized, and well-defined

Team Leadership & Organizational Impact

Manage, mentor, and develop Product Managers and Application Engineers
Foster collaboration across R&D, Sales, and Marketing teams
Drive accountability through clear objectives, KPIs, and outcome-based execution
Promote continuous improvement in both product development and customer support processes

Product Support Leadership (Nice to Have)

Experience in leading product support or application engineering teams is highly valued
Ability to oversee or evolve customer support structures and processes is a strong plus

Your Skills and Experience

Master’s degree in Engineering or related technical field; MBA is a plus
Proven experience in product strategy, product management, or product support in semiconductor, GNSS, or embedded systems domains
Strong expertise in low power GNSS or related positioning technologies is highly preferred
Solid hardware/system-level understanding, including chip-to-system integration
Demonstrated ability to translate customer needs into technical requirements for R&D
Hands-on experience with Salesforce or equivalent CRM tools (mandatory)
Strong experience in customer-facing roles and direct customer interaction (mandatory)
Leadership experience managing cross-functional and distributed teams
Solid understanding of P&L, pricing strategies, and market dynamics
Excellent communication and stakeholder management skills
Customer-centric mindset with a pragmatic and solution-oriented approach
Track record of growing business

What are your perks?

A multicultural and international company with over 60 different nationalities
Project-based activities working with colleagues across the globe
A start-up and innovation mindset while in the process of scaling-up processes and efficiencies
Hybrid working model & flexible working hours
A strong learning environment and regular career discussions
Company Performance Bonus
Sport activities and Team events
… and discover even more by talking with us!

We see diversity as a strength and promote a culture of inclusion among our employees. Our varied backgrounds, ideas and experiences are critical to our success. We strive to become a strong learning organization and are committed to provide our employees with equal opportunities regardless of differences such as gender, race, ethnicity, generations, belief.

Are you interested in this challenging position within an international work environment in a successful company? Apply now! You will be working with a motivated team in an exciting technology. We are looking forward to receiving your application.

Applications Close Date

Contact

Are you interested in this challenging position within an international work environment in a successful company? Apply now! You will be working with a motivated team in an exciting technology.

We are looking forward to receiving your application.

Soumettre votre candidature

Affinez votre recherche

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