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project lead jobs near luzern, lu

Global Service Excellence Manager (w/m/d)

Komax Holding AG
Dierikon, LU

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Détails de l'emploi

100%
Il y a 5 jours

Qualifications

Certification Six Sigma
Service après-vente
PMP
Service sur site
Anglais
Gestion de projet
Amélioration continue
Allemand

Description complète du poste

Stellenbeschreibung

Die Komax Gruppe ist Pionierin sowie Markt- und Technologieführerin bei Lösungen für die automatisierte Kabelverarbeitung. Als global tätiges Schweizer Unternehmen entwickeln und produzieren wir Serienmaschinen, kundenspezifische Anlagen, Qualitätssicherungsmodule, Testgeräte, Vernetzungslösungen und Serviceleistungen für verschiedene Industrien. Zur Komax Gruppe gehören über 50 Gesellschaften auf fünf Kontinenten, rund 3500 Mitarbeitende und ein weltweites Vertriebs- und Servicenetz.

Global Service Excellence Manager (w/m/d)

Your tasks:
Define, harmonize, and continuously improve global service processes throughout the entire service lifecycle.
Drive collaboration, alignment and decision-making across Service, Sales, Operations, IT, and other key business functions.
Translate strategic objectives and business requirements into process designs, work instructions, and actionable implementation roadmaps
Ensure business processes are effectively enabled by CRM, ERP, and other digital platforms while identifying further optimization opportunities.
Lead global service process improvement and transformation initiatives from concept through successful implementation, managing stakeholders, risks, and business outcomes.
Drive rollout- and change management, training concepts, and communication measures to ensure stakeholder commitment and sustainable adoption of standardized processes.

Your profile:
Proven experience leading cross-functional projects and managing stakeholders across different functions, seniority levels, and regions.
Strong track record in process harmonization, operational excellence, business transformation, or service optimization, ideally in a global organization.
5+ years of experience in after-sales, field service, service operations, or comparable environment.
Strong understanding of process and project management, continuous improvement methodologies, and digital business systems such as CRM and ERP.
Additional qualifications such as PMP (Project Management Professional), Lean Six Sigma certification, or comparable certifications are an advantage.
Excellent communication, facilitation, and relationship-building skills, combined with a structured, analytical and execution-oriented approach.
Fluent in English; German language skills and international experience are an advantage. Willingness to travel internationally.

Your benefits:
Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment. Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events. Komax AG offers its employees flexible working time models. Komax AG is committed to the further training of its employees and offers, for example, free internal English courses or access to selected attractive learning platforms. At the Dierikon site, there are also modern break rooms and the option of discounted lunch in a neighboring partner restaurant.

Informationen auf einen Blick
Ausschreibung Standort: Dierikon
Berufsfeld: Project and Program Management
Karrierelevel: Berufserfahrene
Anstellungsart: Vollzeit

Haben Sie Fragen?

Wir stehen Ihnen gerne für weitere Auskünfte zur Verfügung:
Stefan Binder, Senior Talent Acquisition Specialist,

[email protected]

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : project lead (luzern, lu)

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