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VIP Customer Service Representative (m/f) Airline Catering

Bijoux Catering
Kloten, ZH

Postuler rapidement

Détails de l'emploi

100%
De 53 000 CHF à 60 000 CHF par an
Il y a 7 jours

Avantages

Indemnité de repas

Qualifications

Hôtellerie
Service client
Assainissement
Préparation culinaires
Anglais
Certificat fédéral de capacité
Restauration
Compétences en communication

Description complète du poste

Introduction

Bijoux Catering is a reputed and essential service provider in the luxury air travel sector across Switzerland.

Our strength? Operational flexibility that allows us to adapt to every unique client request.

Always at the forefront of culinary trends, our team continuously innovates to deliver exceptional service. Whether for private jets, corporate events, or commercial flights, Bijoux Catering offers a refined mix of international flavours, creativity, and excellence.

Our philosophy? Openness, excellence, and a multicultural environment.

About the Role

We are looking for an: VIP Customer Service Representative with 100% work capacity, who will be the point of contact for our inflight VIP and Commercial customers, providing information about products and services, and responding to any services customers may require. The customer service representative provides excellent written and oral skills.

The position offers an annual gross salary from CHF 53,000 to CHF 60,000 including the 13th month, negotiable depending on experience.

Responsibilities

Providing excellent customer service following in-flight catering procedures and protocols;
Following flight schedules and forecasts;
Monitoring and communicating with the Executive Chef and ensuring that specifications are correctly executed according to customer's requirements.
Following-up communication with the Customer and informing the different departments of the catering unit of any changes or updates.
Monitoring customer complaints: investigating issues with operational staff, implementing corrective action procedures, and reporting to Customers.
Packing customer orders according to Bijoux protocols and delivery to private jets.
Preparing and creating marketing materials for customer visits: welcome board, Bijoux activity report booklet, the flag of the Airline, goodies, etc.
Scheduling and following up food tasting with the Key Account Manager and Executive Chef once per month.
Ensuring that invoicing process is accurate and that all relevant information regarding price changes, and invoicing details are up to date and communicated in a timely manner.

Your Profile

Business background or similar, a degree in Hospitality or related discipline preferred
Outstanding communication and interpersonal skills, both via phone and email.
Highly organized, detail-oriented, and capable of managing multiple tasks under pressure.
Adaptable, independent, and proactive, with a flexible mindset suited to a dynamic and fast-paced environment.
English C1 level, any additional language is an advantage
Driving license is a strong advantage
Flexible to work shifts, including nights, weekends, and holidays.

Contact:

Eligibility

Please note:
Due to legal and operational requirements, only applicants currently residing in Switzerland with a valid Swiss work permit (Permit B or C) or Swiss/EU nationality will be considered for this position.

Interested in joining us?
We look forward to receiving your application!

Please apply here and send your application to:
[email protected]

And kindly CC the following contacts:

Mr. Athanasios Gkinitsopoulos – Operations Manager – [email protected]
Mr. Andreea Pavel – VIP Customer Service Manager – [email protected]

What we offer :

Straight / continuing shift.
Free lunch provided daily
50% discount at our in-house restaurants
10% discount at Zurich Airport Duty Free
Additional discounts at Zurich Airport partners, including Aesop, Boss, Bulgari, Bucherer, Dosenbach, Marionnaud, Visilab, Ochsner, and many more
10% discount at 90% of the restaurants located in Zurich Airport
Discounts on car rentals and hotels: Sixt (20%), Europcar (15%), Radisson Blu Hotel (10%), Novotel Messe (25%) and others
Parking with 50% of the cost covered by the company
Multicultural, dynamic, and innovative working environment
Opportunities for growth within a start-up company
A welcoming and supportive team

Job Type: Full-time

Pay: CHF53’000.00 - CHF60’000.00 per year

Work Location: In person

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