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L1 Monitoring Operator (8×5) (m/w/d) – Winterthur Area

NTT DATA -
Opfikon, ZH

Soumettre votre candidature

Détails de l'emploi

100% | Temps de travail : 90-100%

Qualifications

Gestion du personnel
CCNA
Technologies de l'information
Allemand

Description complète du poste

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

We are seeking an L1 Monitoring Operator (8×5) to provide first-line monitoring and operational support within a Network Operations Centre (NOC) environment. The role focuses on infrastructure monitoring, event correlation, alert management, incident triage, basic troubleshooting, and timely escalation to ensure reliable service operations.

Key Responsibilities:

Monitor infrastructure services and operational platforms during business hours (8×5).
Correlate events and alerts, perform first-level incident triage, and conduct basic troubleshooting.
Create, update, route, and manage tickets in accordance with established operational procedures.
Escalate incidents and service-impacting events with clear and accurate handover information.
Execute routine monitoring, housekeeping, and operational tasks to maintain service stability.
Support incident coordination and communication with internal and customer-facing stakeholders.
Follow standard operating procedures, operational governance, and service management processes.

Required Qualifications:

Experience in IT Operations, NOC, Service Desk, Infrastructure Support, or a similar operational environment.
Broad technical understanding of network, server, storage, and infrastructure technologies.
Strong process discipline, attention to detail, and situational awareness.
Ability to work effectively in a structured, operational support environment.

Preferred Certifications:

ITIL® 4 Foundation
Cisco CCNA or equivalent networking certification
Monitoring/observability platform foundation training
Security, Network, Storage, or Compute infrastructure vendor certifications are advantageous

Language Requirement:

German language proficiency at minimum B2 level is mandatory.
Ability to participate in technical discussions, incident coordination, service reviews, change-related communication, and day-to-day operational interactions with German-speaking stakeholders and customer teams.

Citizenship Requirement:

Applicants must hold Swiss citizenship.

Location:

Winterthur area, Switzerland
Candidates should be based in, or regularly available within, the Winterthur region to support local operational alignment, customer engagement, coordination with onsite and remote-hands teams, and participation in service, governance, and escalation meetings as required.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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