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Head Waiter

Akiro AG
Zürich, ZH

Postuler rapidement

Détails de l'emploi

Temps de travail : 60-80% | CDI | Temps partiel | Temps de travail : 80-100% | 100%
De 5 700 CHF à 6 500 CHF par mois

Qualifications

Anglais
Expérience en supervision
Allemand

Description complète du poste

Head Waiter – Akiro Zürich (New Opening)

Location: Gartenstrasse 10, 8002 Zürich (Kreis 1) Job Type: Full-time, permanent Start Date: October/November 2026

About Akiro Akiro is an acclaimed Nikkei-inspired restaurant group with established venues in Madrid and Barcelona, now opening its first Swiss location in Zürich's Kreis 1 in autumn 2026. Our intimate venue is built around four sushi bars, where precision, flavor, and warm hospitality come together.

We're looking for a talented Head Waiter to join our opening team and set the standard for guest experience at Akiro Zürich.

The Role As Head Waiter, you are the guardian of the dining room — its energy, its team culture, and the perfection of every service. You'll lead servers on the floor, ensure every guest feels cared for from door to departure, and work hand in hand with the kitchen to deliver a seamless Akiro experience from day one.

Responsibilities

Guest Experience

Ensure every service upholds Akiro's hospitality standards: warm greeting, smooth pacing, constant attentiveness
Deliver friendly, professional door service with a smile in every interaction
Train servers to explain dishes, recommend how to eat them, and spot genuine upselling opportunities
Resolve any issue or complaint with elegance and speed

Reputation & Feedback

Help maintain a minimum Google rating of 4.9★ month over month
Motivate the team to invite guests to leave a review after each visit

Sales Support

Contribute to meeting and exceeding monthly sales targets
Share observations on which dishes and drinks perform well, feeding this back to the Executive Chef and management

Leadership & Team Culture

Foster a positive, motivated, and professional environment on the floor
Actively listen to the team and address needs or conflicts before they escalate
Support training sessions on product, service, wine, and sake knowledge
Strengthen team cohesion and smooth communication with the kitchen

Operations & Controls

Support monthly beverage inventory reconciliation — no unexplained losses or discrepancies
Keep the dining room, bar, and restrooms in impeccable condition
Oversee opening and closing using the daily checklist
Verify that sales, payments, and cash drawer reconcile at the end of every shift
Provide a daily summary noting any significant incidents
Help coordinate breaks and schedules with a long-term view

What Makes a Great Akiro Head Waiter

Natural elegance and genuine empathy
Leads by example, never by authority alone
Ability to read the room
An obsession with the small details that create lasting memories

Requirements

Proven experience as a Head Waiter, Floor Supervisor, or similar leadership role in a premium restaurant environment
Strong service instincts and a track record of guest-first hospitality
Comfortable training and motivating a team
Conversational English, German
Based in Zürich or willing to relocate, available for an October/November 2026 start
Valid Swiss work authorization or EU/EFTA citizenship

What We Offer

The rare opportunity to be part of an opening team and shape a restaurant from day one
Training and mentorship within an internationally growing group
Competitive salary aligned with Swiss hospitality standards
Real development paths as Akiro expands
A close-knit, professional, and passionate team

How to Apply: Please submit your CV and a short note telling us about a service moment you're especially proud of.

Want me to tweak tone, trim length, or adjust anything (e.g., adding the KPI targets from the outline, or softening the sales/ops language for an Indeed posting)?

Pay: CHF5’700.00 - CHF6’500.00 per month

Ability to commute/relocate:

8002 Zürich, ZH: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

Swiss work permit (or EU/EFTA citizenship) (Required)

Work Location: In person

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : restaurant (zürich, zh)

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