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support analyst jobs near zürich, zh

Senior Technical Business Analyst – IAM (CAST – Channels Admin and Support Tool)

Cognizant -
Zürich, ZH

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Détails de l'emploi

100% | Temps de travail : 90-100%

Qualifications

Jira
Gestion du personnel
Microsoft Office
Niveau Licence
Sailpoint
Scrum
Technologies de l'information
CyberArk
Compétences en communication

Description complète du poste

Role: Senior Technical Business Analyst – IAM (CAST – Channels Admin and Support Tool)
Experience: 8–12 Years
Location: Zurich / Onsite (as applicable)
Grade: Manager
Domain: Identity & Access Management (IAM) / Cybersecurity
Job Summary
We are seeking an experienced Senior Technical Business Analyst with strong expertise in Identity and Access Management (IAM) and enterprise application integration. The candidate will act as the key liaison between Product Owners, business stakeholders, and technical teams, ensuring business requirements are translated into well-defined functional and technical specifications.
The ideal candidate should possess a solid understanding of Access Management concepts, enterprise application architectures, APIs, integrations, security controls, and software delivery lifecycles, along with strong stakeholder management and documentation skills.
Key Responsibilities
Collaborate with business stakeholders, Product Owners, architects, and development teams to gather, analyze, and document business and technical requirements.
Facilitate workshops, stakeholder interviews, requirement-gathering sessions, and design discussions.
Create and maintain detailed requirement documents, business process flows, functional specifications, user stories, acceptance criteria, use cases, and traceability matrices.
Translate business requirements into actionable functional and technical specifications for development teams.
Perform gap analysis and define current-state ("As-Is") and future-state ("To-Be") process models.
Define integration requirements, data mappings, interface specifications, and API requirements between IAM systems and connected applications.
Support solution design by ensuring alignment with business objectives, security requirements, scalability, and performance expectations.
Collaborate closely with developers, testers, architects, and project managers throughout the SDLC.
Participate in sprint planning, backlog grooming, requirement clarification, and solution validation activities.
Coordinate and support User Acceptance Testing (UAT), test case reviews, defect triage, and sign-off processes.
Identify project risks, dependencies, technical constraints, and propose mitigation strategies.
Serve as the primary point of contact for business and technical teams during project implementation and change initiatives.
Support change management, transition activities, and production deployment readiness.
Required Skills & Expertise
IAM & Security
Strong understanding of Identity and Access Management (IAM) concepts.
Knowledge of Access Management, Authentication, Authorization, SSO, Federation, MFA, RBAC, ABAC, and User Lifecycle Management.

Experience working with enterprise IAM platforms such as:
Ping Identity
ForgeRock
Okta
Microsoft Entra ID (Azure AD)
SailPoint
One Identity
CyberArk (Good to have)
Business Analysis
Requirements elicitation and documentation
Business process modeling
Gap analysis
User story creation
Functional specification writing
Stakeholder management
Workshop facilitation
Requirement traceability management
Technical Knowledge
Data mapping and integration concepts
Application onboarding methodologies
Web technologies and enterprise architecture concepts
System integration and interface design
Security and compliance requirements
Tools
Jira
Confluence
Microsoft Office Suite
Agile project management tools
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or related field.
8–12 years of overall IT experience.
Minimum 5+ years of Business Analysis experience in IAM, Access Management, Cybersecurity, or Digital Identity projects.
Experience working in Agile, Scrum, and Waterfall environments.
Strong communication, presentation, and stakeholder management skills.
Experience working with global teams and enterprise-scale transformation programs.
Preferred Qualifications
Knowledge of IAM migration and transformation programs.
Experience with banking, financial services, insurance, or regulated industries.
Understanding of Dev

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Senior Technical Business Analyst – IAM (CAST – Channels Admin and Support Tool)

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : support analyst (zürich, zh)

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