Job description
The Senior Specialist, IT takes operational ownership of the Basel Institute's IT infrastructure, security and identity management. Working closely with and deputising for the Head, IT and eLearning, the successful candidate will keep the Basel Institute's systems secure, available and well-documented, lead the day-to-day implementation of the IT Security and Operations Policy and help with the safe and effective adoption of new technologies, including AI. The Senior Specialist will also supervise and develop the Associate, IT.
Key responsibilities
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Implement, maintain and monitor the Basel Institute's IT Security and Operations Policy and support the disaster recovery and malware response plans.
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Maintain and monitor the IT infrastructure, including the Sophos firewall appliance, UniFi wireless network, Xerox printers, 3CX phone system, Synology NAS devices and the NextCloud shared drive.
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Manage users, authentication and access rights across Active Directory and Google Workspace, including onboarding and offboarding and regular access reviews.
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Provide and coordinate cybersecurity awareness training for staff, including onboarding and regular refresher training and act as a point of contact for reporting and responding to security incidents.
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Identify, evaluate and implement AI tools and solutions to improve IT operations and support their safe, compliant and well-governed adoption across the Basel Institute.
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Supervise, mentor and develop the Associate, IT, coordinating day-to-day support and workload.
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Oversee IT asset management, backups and system monitoring, coordinate with external service providers and deputise for the Head, IT and eLearning as required.
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Provide first-level IT support to staff alongside the Associate, IT, ensuring timely resolution and acting as the escalation point for more complex issues.
