Vendor & Third-Party Management (60% of the role):
- Develop, implement, and continuously improve the AO’s vendor management framework, including policies, governance, and lifecycle management
- Drive vendor consolidation
- Strongly support changing vendors delivery method from a staff augmentation to a managed work approach
- Lead the full lifecycle: sourcing, evaluation, onboarding, contracting, performance management, productivity, renewal, and offboarding
- Ensure compliance with AO information security and regulatory requirements, including periodic vendor audits and assessments
Contract, Commercial & Financial Management
- Lead contract negotiations in cooperation with IT procurement to secure cost-effective and high-quality services
- Manage vendor-related budgeting, financial forecasting, spend tracking, and cost optimization
- Ensure alignment of all contracts with AO legal, procurement, and compliance requirements
SLA, KPI & Performance Management
- Define service levels, KPIs, OLAs, and performance measures for all external providers
- Conduct structured performance reviews with vendors, including escalations and corrective action plans
- Ensure transparency of service quality through standardized reporting and dashboards
Risk, Security & Compliance
- Ensure that all vendors adhere to AO’s Information Security Policy, IAM requirements, data-protection standards, and incident-response expectations
- Work with the IT Security Manager to manage vendor-related risk assessments, security audits, and continuous improvement measures
- Maintain a vendor risk register and ensure mitigation actions are implemented
Operations and Management Coordination (20% of role):
Team & Operational Coordination
- Coordinate administrative and organizational activities within IT, maintain documentation and governance materials, and support planning of meetings, presentations, workshops, and reports.
Management Support
- Serve as a central coordination point for IT leadership, stakeholders, and partners; track initiative progress, highlight priorities and risks, and prepare briefings to support decision-making.
Partner & Stakeholder Management
- Assist with partner coordination, meeting documentation, and action tracking while ensuring clear communication and strong relationships with vendors and service providers.
Operational Improvement
- Identify workflow inefficiencies, propose improvements, support digital tools and automation, and help monitor costs and performance to drive operational excellence.
