Candidate profile (title) Who you are
Candidate profile (text) - Default language Experience Design makes sure our work processes, services and communication feel clear, simple and helpful – for customers and for coworkers. We focus on how our customer service is experienced in everyday work: from internal workflows and tools to the way we support and communicate with customers.
As a Quality Specialist in Experience Design, you review and improve these processes and touchpoints, make sure experiences are consistent and easy to use, and help raise our standards for both customer experience and coworker experience, every day.
- You are hands-on, enjoy taking initiative, and thrive on bringing ideas into action.
- You set clear priorities, stay focused on what brings the most value, and act with a strong sense of purpose.
- You bring experience in project management and have led topics or teams successfully.
- You think entrepreneurially, approaching challenges with curiosity and a focus on solutions and results.
- You are data-driven, make decisions based on facts, and continuously seek improvement.
- Working collaboratively with others is second nature to you, and you communicate clearly and engagingly.
- Fluent in English ( C1); additional language skills are a plus (especially German)
If you want to create real change and actively shape the future of how we work and serve our customers, we’d love to hear from you.
We review applications on a rolling basis and may close the process once we’ve found the right match – so don’t wait too long.
Key responsibilities (title) Your responsibilities
Key responsibilities (text) Drive, lead and deliver ambitious projects that create real impact and sustainable solutions.
Turn priorities into action: smartly allocate tasks and resources, always aligned with our values and strategic goals.
Plan, steer and dynamically adapt projects to changing needs and opportunities.
Lead and uplift project teams, empower colleagues, and cultivate a culture of ownership, constructive feedback and continuous learning.
Tackle complex problems with sharp analysis and champion data‑driven decisions.
Collaborate closely with key stakeholders and actively shape an open, supportive and high‑performing work environment.
Team vision ( title) Our team within IKEA
Team vision (text) If you want to create real change and actively shape the future of how we work and serve our customers, we’d love to hear from you.
We review applications on a rolling basis and may close the process once we’ve found the right match – so don’t wait too long.
Let´s connect 28 vacation days (full-time position)
Flexible working hours and hybrid work models
Individual learning and development opportunities
Attractive social and health benefits
Employee discounts on company products
Modern workspaces and healthy meal options
Opportunities for internal mobility and career progression
A culture that values open feedback, diversity, and team spirit
That’s it from us.
Do you want to create real change and actively shape the future? We look forward to your application!
We review applications on a rolling basis and may close the process once we've found the right fit.
Apply now and become part of our team!
