Why us?
Join Our company, Cityus - You’re home in any city - corporate apartments in Switzerland and now Europe.
Here’s the deal: we're not just any serviced apartments provider! We’re on a mission to deliver beautiful and comfortable apartments to fit flexible living solutions for any lifestyle! We are at an exciting part in our company's journey, looking to scale further in Europe and we now need someone willing to jump in and join us!
As a company, we think deeply about our impact. Every action we take affects the environment around us, so we are constantly looking for ways to collaborate with suppliers, employees, and residents to collectively reduce emissions. We also understand that sustainability is about more than just our carbon footprint, and we’re committed to making a positive contribution to our communities!
We are committed to excellence, reliable, and always ensuring our customers’ satisfaction. We value professionalism and are passionate about what we do.
We have an exciting vision for the future, with ambitious expansion plans. To support this growth, we are looking for a dynamic professional with a passion for property management, client services and operational excellence, who is eager to contribute to the performance and growth of our portfolio.
General Responsibilities:
We’re on the hunt for a dynamic and proactive team member for our Lausanne property management team. You’ll play a crucial role in ensuring a seamless experience for our clients while supporting the smooth operation and performance of our apartment portfolio.
● Fully manage our serviced apartments in Lausanne and Morges area
● Act as the primary contact for guest arrivals/departures: Meet & greet clients, ensuring a warm welcome, smooth key handover, and assistance throughout their stay.
● Assistance during the stay to handle daily client queries efficiently in collaboration with the Guest Team.
● Conduct thorough pre-arrival checks of apartments, ensuring cleanliness in collaboration with the housekeeping team.
● Uphold the quality, safety, and comfort of the apartment portfolio. Coordinate and support apartment maintenance, liaising with technicians and external service providers.
● Utilize our property management system for booking stays, updating, and altering information as needed.
● Bring your own flair to the role by continuously improving administrative processes and suggesting new ideas for streamlining operations.
● Collaborate with all teams (booking, marketing, accounts etc.), to schedule apartment viewings and sharing vital information to contribute to the organization's overall success.
● Support the monitoring of portfolio performance and contribute to identifying opportunities to improve operational efficiency, guest satisfaction and profitability.
● Assist in coordinating relationships with suppliers and service providers, while helping identify cost-saving opportunities across operational services.
● Contribute to portfolio growth and operational excellence
● Any other ad hoc tasks
What we’re looking for:
● The ideal candidate thrives in a fast-paced environment and has a natural ability to handle multiple requests with ease.
● Fluent in French & English – written and verbal
● Attention to detail is key! You’ll be helping in managing an impressive portfolio of properties, ensuring client queries are dealt with promptly
● A true team player: be happy to collaborate with the whole team!
● Be friendly, polite and truly passionate about serviced apartments.
● Patience and problem-solving abilities are essential, as you may encounter occasional challenges.
● A willingness to learn and adapt is essential.
● Tech-savvy, comfortable with using computerised softwares and tools
● Strong interest in property management, operations and portfolio performance.
● Commercial awareness with the ability to identify opportunities for operational improvements and cost optimisation.
● Ability to build positive relationships with clients/suppliers and external partners.
● Analytical mindset with an interest in understanding property performance metrics and market trends.
● Interest in technology, process improvement and operational excellence.
Why should you work for us:
As a Property Management and Client Services Specialist, you'll have an exciting opportunity to grow professionally and make a real impact on our operations, customer experience and portfolio performance. This role is ideal for someone who enjoys combining client interaction with commercial thinking while gaining exposure to property operations, supplier management, cost optimisation and business performance analysis.
You will be encouraged to contribute ideas that improve operational efficiency, enhance the customer experience and support the long-term growth and value of our property portfolio.
Perks:
● Partial remote working
● A friendly, supportive working environment where you’ll never feel like you’re working alone, even from home.
● We’ll provide you with technical resources and training for the job!
● Company Events: Join us for our yearly retreat, where the team comes together to meet, bond, and have a fantastic time!
Working hours:
● Full time
● 8am-5pm, 40 hours a week
What’s next?
Like what you’ve read?
To apply, answer the questions at the end of this application. If we think you’ll be a good match for cityus, we’ll then invite you to the interview stage.
Pay: From CHF60’000.00 per year
Work Location: In person
