Your Role
As an Onsite Supporter, you will play a central role in end-user support and IT service coordination across a large organization with over 3,500 users.
Key Responsibilities
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Act as the interface between users and IT Services
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Manage IT equipment requests (new hires, replacements, upgrades)
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Handle telephony-related requests
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Coordinate office moves between IT Services and Corporate Services
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Manage hardware assets in QPS and inventory tools (e.g., ServiceNow)
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Prepare and configure workstations for new employees
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Organize offboarding processes and coordinate IT equipment recovery
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Manage IT consumables (collect needs, place orders, track deliveries, receive goods)
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Perform administrative IT tasks and ensure accurate documentation
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Ensure high service quality and user satisfaction in daily operations
