Job Duties & Responsibilities
Operation management
Security first, 0 accident
Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.
Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.
Build good connection with retail, work as bridge between business and care service.
Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication
Project management
Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.
Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.
Team management
Recruit, train and build an active, self-motivated and united team.
Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.
Key Requirements & Competencies
Bachelor degree or above
Be familiar with Office software, Power BI/AI tool is a plus
Standard Mandarin, Master written and oral English communication skills
Projects management experience is necessary
Proactive client excellence awareness and service skills
Sincerity
Practical
Humble
Proactive attitude, Open mind, active communication and fast learning
High responsibility and dare to try
Good at teamwork, with commercial mindset and can work under pressure
-
Job Duties & Responsibilities
Operation management
Security first, 0 accident
Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.
Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.
Build good connection with retail, work as bridge between business and care service.
Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication
Project management
Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.
Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.
Team management
Recruit, train and build an active, self-motivated and united team.
Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.
Key Requirements & Competencies
Bachelor degree or above
Be familiar with Office software, Power BI/AI tool is a plus
Standard Mandarin, Master written and oral English communication skills
Projects management experience is necessary
Proactive client excellence awareness and service skills
Sincerity
Practical
Humble
Proactive attitude, Open mind, active communication and fast learning
High responsibility and dare to try
Good at teamwork, with commercial mindset and can work under pressure
