Position Overview:
We have an exciting opportunity to be the face of CIBT, working as a dedicated Visa Consultant on location at our Geneva office. As a Visa Consultant, you will provide the best-in-class service to our customers through tailored solutions that meet specific travel needs. Our Consultants play a vital role in guiding our clients through the visa and passport application process, driving customer satisfaction and acting as brand ambassadors.
As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions.
Our ideal candidate is a self-motivated and self-disciplined individual who can coordinate with multiple groups through clear, concise communication. We’re looking for someone who is able to adapt to the ever-changing nature of the travel service industry, all with a positive attitude and customer satisfaction in the forefront of their priorities. If organization, attention to detail and the ability to multitask are your strong suits, you would be a great addition to our team!
As a Visa and Passport Consultant, you will:
- Become specialized in visa and passport processing; maximizing efficiencies and productivity.
- Collect necessary documents from the traveller and submit them to the relevant Consulate.
- Provide a high level of service to customers; providing detailed information on available services that align with requirements, and assisting the customer in making informed decisions.
- Analyse customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
- Maintain customer records in a proprietary database, utilizing system functionality to ensure accurate submission of data that maximizes productivity.
- Represent CIBT in a professional manner, ensuring compliance to CIBT policy and ethics and adhering to the Standards of Work policies and procedures.
- Other duties as assigned.
In this position you will learn:
- Travel document requirements for efficient and timely processing.
- Best practices and quality control, following policies and procedures and upholding standards of work to ensure compliance.
- Product and service enhancements, system updates, and changes to requirements.
Experience Required:
- 1 year prior experience working in a corporate office environment.
- Prior travel industry experience is an asset but not required.
- Proficiency with computer software (must be highly proficient with Outlook), aptitude for learning new programs and commitment to data integrity.
Working Conditions and Location:
- Office environment: exposure to computer screens, working closely with others in an open office environment.
- In-office presence is required. Office-based in Geneva.
Physical Demands:
- Visual acuity: ability to view computer screen for the full shift, approximately eight hours.
- Sitting for an extended period of time.
- Manual dexterity for operating a computer, keyboard and mouse.
- Speaking for operating a phone with the ability to convey detailed information accurately and clearly.
About Us
CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.
CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.
Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.
Equal Employment Opportunity
CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.
CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [email protected] (mailto:[email protected]).
