Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
At Roche, we believe that every individual has the power to make an impact on healthcare. Joining our Onsite Enablement organization means stepping into a culture driven by innovation, trust, and continuous growth. As ourIT Executive Support Expert, you will revolutionize the digital workplace by delivering a seamless, high-touch, and exceptional IT experience for senior leadership and key stakeholders.
The Opportunity
- Act as a digital enabler and owner of the digital employee experience for our business colleagues and respective site operations.
- Deliver personalized, high-touch IT support for senior leadership across on-site, off-site, and virtual communications to ensure uninterrupted operational continuity.
- Manage complex logistical IT requirements for international travel and relocation, ensuring smooth end-to-end support for VIP stakeholders.
- Drive proactive workplace solutions and process improvements by leveraging digital analytical tools (such as Nexthink and ServiceNow).
- Oversee incident and request management processes, analyzing trends to consistently meet SLAs and drive continuous service improvements.
- Lead IT hardware lifecycle management and deskside support services, driving high-quality support and guidance for site events and meetings.
- Partner with product teams to enable standard workplace infrastructure, executing both global and local deployment projects across the organization.
- Support local Dawn Raid and Global Crisis Management teams, while participating in the 24/7 hotline support rotation (approximately 1 week every 6 weeks).
Who you are
- Education: Higher education degree in Information Technology, Computer Science, or a related technical discipline (or equivalent practical experience).
- Experience: 3+ years of hands-on experience in executive/VIP IT support, deskside operations, or IT service management within a global corporate environment.
- Security& Compliance Awareness: Sound knowledge of current legal, technical, and organizational requirements for information security, with a track record of active adherence.
- Technical Proficiency: Proven expertise in hardware lifecycle management, incident handling (SNOW/ServiceNow), digital analytical tools (e.g., Nexthink), and event/meeting infrastructure support.
- Communication& Stakeholder Management: Outstanding interpersonal, communication, and influencing skills, with the ability to maintain executive intimacy, discretion, and composure under pressure.
- Strategic& Agile Mindset: Highly organized problem-solver with strong decision-making abilities, strategic agility, and a passion for managing change and driving process improvements.
- Collaborative Team Player: Proven success collaborating across cross-functional teams and external service providers to deliver an exceptional employee experience.
- Language: Must be fluent in both English and German.
Call to Action
Ready to bring your unique qualities to Roche and make a lasting impact? Apply now and join us in our mission to shape the future of healthcare!
#RDT2026
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
