Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
- Hardware & Cabling Support
- Perform rack and stack of servers, switches, routers, and other IT hardware.
- Power cycle equipment, check LED indicators, and perform basic diagnostics on
servers and network devices.
- Unbox and prepare hardware during installation; remove and un-rack
decommissioned equipment.
- Replace or add hot-swappable components (e.g., RAID drives, memory, blades).
- Support firmware/driver upgrades and remote management configuration per
instructions.
- Network & Connectivity Tasks
- Assist in setup, patching, and basic troubleshooting of network devices and
cabling.
- Check and re-patch physical network connectivity as guided by the remote
support team.
- Support fiber patch cord replacements, patch panel troubleshooting, and wireless
access point installation/testing.
- Remote Team Collaboration
- Act as on-site hands for remote teams—executing commands, reporting
equipment status, and performing visual/audio verifications.
- Relay console messages or error states to remote teams.
- Execute commands on behalf of the remote team when required.
- Media & Backup Handling
- Manage backup tape operations: load/unload tapes, inventory tracking, and
coordination with offsite storage vendors.
- Assist in resolution of media-related issues (e.g., stuck tapes or ATL faults).
- Vendor & Facilities Coordination
- Liaise with third-party vendors for replacements or installations as instructed.
- Coordinate access and activities with facilities and security teams for
maintenance, rack movements, or site surveys.
- Participate in pre-installation/site surveys including power, cabling, and mounting
coordination.
- Documentation & Reporting
- Maintain asset inventory and cable tagging.
- Verify cable dressing as per client standards after any changes.
- Report abnormalities, status updates, and physical inspections to the remote
support team.
- Maintain up-to-date diagrams and maps for cooling, power, network flow, and
physical layouts.
Requirements:
- Diploma or degree in IT, Electronics, or related field.
- 2+ years in data centre or field support roles.
- Basic knowledge of networking, server hardware, and storage systems.
- Familiarity with cabling (Ethernet/fiber), patch panels, and remote management tools.
- Comfortable working in a physically demanding environment.
- Strong communication and coordination skills.
- Willingness to work flexible shifts or be on-call as needed.
On-site support required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]
