Reservations Manager (m/f)

Le Grand Bellevue -
Gstaad, BE

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Détails de l'emploi

100%

Qualifications

Français
Anglais
Microsoft Office
Allemand

Description complète du poste

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.

We are looking forward welcoming a new team member for the position :

RESERVATION MANAGER

Handle professional telephone and written reservations

Process all reservation requests efficiently

Actively sell rooms and vouchers

Create tailored offers for guests

Maintain and update the guest database

Provide guest service in three languages (German, French, English) and manage related correspondence

Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams

Deliver professional customer service in compliance with LQA standards

Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service

Conduct monthly commission checks for all OTAs and travel agencies

Set rate codes for voucher sales

Control pricing for group reservations

Ensure timely processing of reservations, cancellations, and payments

Maintain and oversee data accuracy in reservation systems

Revenue Management

Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy

Develop and implement flexible, competitive pricing strategies based on market analysis

Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions

Collaborate with management to create the rooms revenue budget

Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell

At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
Good oral and written language skills (d/f/e)
Good computer and MS Office skills
Ideally Opera knowledge (Opera Cloud)
Guest-oriented, professional work and sales talent

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