- Managing a team that serves as the main point of contact between the Bank's operational centres of expertise and
third-party managers (“EAMs”) (monitoring the activity of group members, handling and resolving escalated issues, setting
and monitoring objectives, assessing performance, drawing up training plans).
- Involvement in the roll-out and monitoring of projects at Pictet Group or business-line level that have an impact on the
business.
- Informing Client Relationship Officers and line management of any changes (operational, organisational or regulatory).
- Assessing non-standardised client requests compared with PAS's usual service offering.
- Being involved in the process of setting up EAM relationships and their client accounts, in collaboration with the
relationship managers (CRM).
- Providing operational nursing services to EAM.
- Providing targeted operational services.
- Providing administrative and technical assistance to EAMs.
- Being actively involved in client visits ("service review"), in collaboration with CRMs.
