We are seeking a customer-oriented Digital Power Customer Support Engineer (CSE) fluent in French and German to provide technical support and help deliver an excellent customer experience.
Job location: Switzerland, Bern
Available Positions: 1 position
Job type: Permanent
Job Ref. Number: CSE 07.08.26
Description
- Provide first-level technical support for photovoltaic inverters, battery energy storage systems, and related products.
- Analyze and troubleshoot technical issues remotely via phone, email, and online support tools.
- Register, prioritize, and manage support cases in the ticketing system.
- Identify root causes and deliver effective solutions within agreed service levels.
- Escalate complex technical issues to specialist teams when required and coordinate the resolution process.
- Guide customers and installers during commissioning, configuration, and troubleshooting.
- Maintain accurate documentation of customer interactions and technical solutions.
- Collaborate closely with internal engineering, service, and sales teams to ensure efficient issue resolution.
- Support continuous improvement by sharing technical knowledge and identifying recurring issues.
- Travel occasionally to customer sites for troubleshooting, commissioning support, or technical training.
- Degree in Electrical Engineering, Power Electronics, Renewable Energy, or a comparable technical qualification (HF/FH, Bachelor's degree, or equivalent apprenticeship with relevant experience).
- Experience or strong interest in photovoltaic systems, inverters, battery energy storage systems (BESS), or power electronics.
- Good understanding of electrical systems and basic networking/IT concepts.
- Strong analytical and problem-solving skills with a structured approach to troubleshooting.
- Excellent customer service and communication skills.
- Comfortable communicating with customers via phone and email in a professional manner.
- Ability to work independently while collaborating effectively within an international team.
- Willingness to travel occasionally for onsite technical support.
- Fluent in English and German. French is considered a strong advantage.
- Join an international company at the forefront of the clean energy transition.
- Work with innovative technologies in the fast-growing renewable energy sector.
- Receive ongoing technical and professional development.
- Be part of a collaborative and multicultural working environment.
- Enjoy competitive compensation and attractive career development opportunities.
