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About the Role
World Courier, a Cencora company, is a global leader in specialty logistics — trusted by the world's leading pharmaceutical and biotech organisations to move what matters most. From investigational drugs to clinical trial materials, we handle every shipment with precision, care, and an unwavering commitment to the patients who depend on us.
We are looking for two Export Operations Representatives to join our depot team in Bachenbülach, Zürich — both on a full-time, permanent basis.
This is a hands-on operational role at the heart of our Zürich depot, where you'll be responsible for coordinating and executing the export of time-critical shipments across the globe. You'll work closely with airlines, internal operations teams, and customer services — ensuring every shipment departs on time, every time. Full training will be provided, including on our in-house systems, so whilst the environment is fast-paced and regulated, you won't be thrown in at the deep end.
If you have a background in logistics, freight forwarding, or regulated supply chain and you're looking to take your next step in a purpose-driven, international organisation — we'd love to hear from you.
Location: Bachenbülach, Zürich, Switzerland
Salary: Competitive — inclusive of 13th month salary
Working Pattern: Full-Time | Permanent | Site-Based
Working Hours:
42.5 hours per week, Monday – Friday
8.5 hours per day (excluding a 30-minute unpaid break) on a rotational shift pattern between 07:15 – 18:30
Occasional weekend work may be required and will be compensated with additional pay
Key Responsibilities
Review daily shipment booking reports and plan upcoming collections and export bookings accordingly
Select the most cost-effective and efficient airline for each shipment, drawing on your knowledge of carriers, routes, and geography
Make airline bookings via online platforms and direct communication, and accurately enter all relevant data into internal systems
Prepare and label shipments on collection day, ensuring all documentation, pouches, and labels are printed and correctly applied in line with World Courier SOPs
Monitor shipments to confirm departure and proactively follow up on any exceptions or delays
Manage export clearance processes and upload final shipping documents into the file management system
Coordinate the return of empty packaging from inbound shipments, following the same rigorous process as outbound exports
Liaise with World Courier offices globally to ensure seamless end-to-end coordination
Support the Operations Supervisor and wider depot team with day-to-day operational tasks as required
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What We're Looking For
Essential
Experience in logistics, freight forwarding, or a regulated supply chain environment — pharma is a bonus but not a requirement
A good working knowledge of airlines, shipping routes, and the fundamentals of moving goods internationally
Strong attention to detail and a methodical approach — accuracy is critical in this role
Proficiency in MS Office and confidence working with logistics or warehouse management systems
Fluency in German and English (both written and spoken) — these are the working languages of the role
The right to work in Switzerland — we are unable to offer visa sponsorship for these positions
Desirable
Experience working in a GDP or GMP regulated environment
Knowledge of export clearance processes and customs documentation
Familiarity with warehouse management systems (WMS)
Additional languages would be a welcome addition
A Swiss logistics apprenticeship or equivalent qualification
Recruitment Process
Our recruitment process for this role will be conducted in a mixture of English and German. The initial screening call will be held in English, with subsequent stages incorporating both languages. We want to ensure you feel fully prepared.
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies:
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
