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Customer Success Engineer Cyber Security (Zurich, 100%)

xorlab AG -
Zürich, ZH

Postuler rapidement

Détails de l'emploi

100%

Qualifications

Informatique
Git
Anglais
Bash
Esprit d'analyse
Docker
JavaScript
Scripting
Réseaux informatiques
Technologies de l'information
Linux
HTTPS
Python
Allemand
Debugging

Description complète du poste

Are you passionate about cybersecurity and customer success? Do you believe customers should be at the core of everything you do?

We are looking for a Customer Success Engineer to help organizations effectively prevent communication-based threats. In this role, you will guide our customers through their full lifecycle—from onboarding to long-term success—while taking ownership and working independently.

If you enjoy solving complex problems, working closely with customers, and growing in a fast-paced environment, we’d love to hear from you.

Tasks

You will work at the intersection of engineering, customer success, and sales, helping customers maximize the value and security of our product.

Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding.
Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on
Manage and drive satisfactory resolutions of customer issues
Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
Analyze problems in production to find and mitigate the root causes

Requirements

You should apply if you

Have a solid technical IT background (ideally a degree in Computer Science or similar)
Have strong German and English skills (spoken and written)
Bring 2+ years of relevant work experience, ideally in a customer-facing role
Proficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)
Experience with tools like Postman, Git, or similar debugging tools
Possess strong analytical and problem-solving skills
Are able to quickly learn and adapt to new technologies and environments
Enjoy working closely with customers and taking ownership
Are able to explain complex technical concepts to non-technical stakeholders

A big plus would be if you

Understand how email systems (SMTP) work
Have knowledge of email attack vectors and threat defense
Have experience working with Linux CLI
Understand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies)

Bonus: Docker, Grafana, Postfix, Go

Benefits

What we offer you

Employee shares to participate in our long-term success
A fair and transparent compensation system
High ownership and autonomy from day one
The opportunity to be part of an exciting startup journey
Hardware budget tailored to your needs
Hybrid work model (3 days/week in our Zurich office) and flexible hours
Regular team events, Tech Talks, and monthly All Hands lunches
5 weeks of paid vacation

We are looking forward to hearing from you!

Postuler rapidement

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