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Senior ICT Supporter

Sulzer -
Winterthour, ZH

Soumettre votre candidature

Détails de l'emploi

100% | Temps de travail : 90-100%

Avantages

Parking sur place

Qualifications

Anglais
Windows
Réseaux informatiques
SharePoint
Technologies de l'information
Allemand

Description complète du poste

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Your main tasks and responsibilities:

Provide 2nd‑level IT support, both on‑site and remotely, for all users of Sulzer Ltd, primarily within the assigned region and, if required, across other regions
Monitor and maintain the entire local IT infrastructure, including desktop and mobile Windows devices, MFPs, company‑specific hardware and software, user and access management, servers, network components, etc.
Install and configure end‑user devices, including mobile phones
Handle hardware procurement and inventory management
Receive, analyze, and resolve incidents and service requests within 2nd‑level support using standard IT tools
Escalate incidents and service requests to 3rd‑level support, external local service providers, or management when required
Perform tasks in accordance with ITIL standards, primarily using the company’s internal ticketing system ServiceNow (SNOW), while adhering to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Technically coordinate and set up video conferences (Microsoft Teams / Yealink)
Manage and maintain internal meeting room infrastructure
Collaborate on and support local and global IT projects
Train and coach new employees and trainees

Special Key Responsibilities

Provide specialized IT support and daily assistance to VIP users, including support during external executive meetings and town halls
Member of a cross‑functional team (DevOps: Local IT – Datacenter)

To succeed in this role, you will need:

Successfully completed IT education or training
Several years of professional experience in 2nd‑ and/or 3rd‑level IT support
Experience in VIP support is an advantage (preferably in a comparable corporate environment)
Broad knowledge in network (Cisco), DDC (Hyper-V), AD, Exchange, SharePoint, OneDrive, Azure, Intune etc.
ITIL and/or Microsoft certifications (Server / Client / Network) are an advantage
Very good English skills and good German skills would be a strong advantage.
Strong customer‑ and service‑oriented mindset
Analytical, structured, and solution‑oriented approach
Ability to work independently as well as in a team‑oriented environment
Flexibility regarding tasks and working hours, and willingness to undertake occasional business travel
Availability to work in shift hours (7am - 4pm / 9am - 6pm)

What we offer you

25 days holidays (exclusive of bank holidays) + service days
Defined contribution pension scheme
Employee Assistance Program/health care
On-site car parking/public transport allowance
Access to a wide range of discounts

No visa or work permit support can be provided for this role.

Do you have a question about the role?

Reach out to Alexi Donadoni at [email protected].

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : it supporter

About the role

Your main tasks and responsibilities:

Special Key Responsibilities

To succeed in this role, you will need:

What we offer you

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