Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Are you a motivated, results-oriented sales professional excited about opening new opportunities for Genesys within the Retail and Manufacturing sectors in Switzerland?
If you’re passionate about Customer Experience (CX), experienced in enterprise software sales, and energized by building new business and lasting customer relationships, we’d glad to connect with you.
About the Role:
As a Senior Account Executive (New Logo) with Genesys, your mission is to drive revenue growth by securing new business in the Retail & Manufacturing industries. You’ll play a key role in Genesys’ expansion within this region by creating, developing, and closing new logo opportunities. This role is centered on prospecting and positioning Genesys as the solution of choice for large enterprises, building relationships with key stakeholders, and aligning customer needs with our innovative CX solutions.
Key Responsibilities:
New Logo Acquisition: Proactively identify, engage, and close new logo opportunities in the Retail & Manufacturing sectors, positioning Genesys as a transformative partner.
Consultative Selling: Leverage your understanding of complex enterprise sales to develop tailored solutions that address customer challenges and showcase Genesys’ value.
Sales Strategy: Develop and execute account and opportunity plans, ensuring a well-organized and strategic approach to every sales engagement.
Cross-functional Collaboration: Work closely with Solution Consulting, Marketing, and other teams to ensure smooth transitions and robust support throughout the sales cycle.
Relationship Building: Establish trusted relationships with economic buyers and decision-makers, becoming a go-to advisor who aligns Genesys solutions with their business goals.
Revenue Growth & Pipeline Management: Maintain a strong pipeline of opportunities, accurately forecasting and reviewing sales progress with senior leadership.
Networking: Foster partnerships with consultants, technology, and transformational partners to increase Genesys’ reach and execution capacity within key accounts.
What We’re Looking For:
Industry Expertise: In-depth knowledge of the Retail & Manufacturing industries in Switzerland, with a proven track record of success in these sectors. Including an existing network to tap into.
SaaS & Enterprise Software Background: 8+ years of B2B experience selling complex enterprise software, especially SaaS, with a history of meeting or exceeding revenue goals.
Consultative Sales Approach: Ability to understand customer pain points and articulate the value of Genesys solutions, positioning our products effectively within new accounts.
Experience in New Logo acquisition: Candidate understands the tactics to apply for effective prospecting to land new logo wins
Team Player & Leader: Strong collaborator who thrives in a team setting, helping drive success across cross-functional teams.
Exceptional Communication: Proficient in German and English, with excellent presentation skills suited for engaging senior leadership.
Travel-Ready: Willingness to travel as needed to support sales efforts.
Why Genesys?
Innovation-Driven Culture: Work with cutting-edge technology in a dynamic environment committed to delivering impactful solutions.
Career Development: Opportunities for continuous learning and advancement within a supportive, growth-focused team.
Comprehensive Benefits: Competitive compensation package with a focus on work-life balance and employee well-being.
If you’re a driven sales professional who enjoys building new business and developing lasting client relationships, join Genesys and help transform Customer Experience in the Retail and Manufacturing industries across Switzerland.
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Working at Genesys
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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
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Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
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Our Talent Acquisition team reviews your application with the hiring team.
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A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
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We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
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After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
