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Collaborating closely with the CTO, senior business stakeholders and international teams. Proven ownership of a global service desk and complex, multi-cloud…

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Head ICT Operations 80-100% (m/w/d)

BÜCHI Labortechnik
Flawil, SG

Soumettre votre candidature

Détails de l'emploi

Temps de travail : 80-100%

Qualifications

Anglais
Infrastructure informatique
AWS
Technologies de l'information
Allemand

Description complète du poste

Flawil, Switzerland

Head ICT Operations 80-100% (m/w/d)

You take ownership of a global IT operations landscape that is evolving, from traditionally managed services towards a more integrated, in-house and product-oriented operating model. Together with your teams, you ensure that around 800 employees worldwide rely on stable, secure and high-performing digital services, while continuously improving how these services are delivered. At the same time, you actively shape how we run IT operations globally, bringing clarity, structure and measurable impact into our organisation.

Type:Full-time

What makes your everyday life exciting?

End-to-end responsibility for global IT operations, including Service Desk, platforms, physical infrastructure and end-user experience
Ensuring stable, secure and high-performing IT services across all location
Leading and developing a distributed IT Operations organization, including multiple team leads
Managing the global service model (L1–L3) and continuous service improvement
Owning business-critical platforms such as Azure, AWS, digital workplace, identity management and connectivity
Driving security and compliance operations (e.g. vulnerability management, incident response)
Managing external partners, service providers and licensing models incl. FinOps
Owning IT Operations budget, KPIs and performance transparency towards senior leadership
Ensuring smooth transition from projects into stable operations
Collaborating closely with the CTO, senior business stakeholders and international teams

What skills do you need to bring?

10+ years of experience in IT, including several years leading global IT operations or infrastructure organizations
Proven ownership of a global service desk and complex, multi-cloud platform landscapes (Azure, AWS)
Track record of running customer-facing or product-adjacent operational platforms (e.g. SaaS, IoT, connected products)
Strong service management foundation (e.g. ITIL) with the ability to evolve operations to-wards modern, DevOps-driven models
Hands-on experience across core infrastructure domains: identity (Microsoft Entra ID), end-point management, networking/SD-WAN, security operations and observability
Demonstrated success managing strategic vendors and contracts at scale
Excellent stakeholder management; able to translate between executive business language and deep technical detail
Fluent English required; German is a strong advantage

What can we offer you?
We offer you a key leadership role with significant impact in a global Swiss technology company. You will work closely with the CTO and executive team and actively shape and evolve the future of our global IT operations. Expect a modern working environment, an open and collaborative culture, and flexible working models.

Please send your complete application documents to Ali Enginyurt, P&C Business Partner, [email protected]

Only direct applications will be considered.

We value diversity and are committed to creating an inclusive environment for all employees. To help reduce unconscious bias, we encourage applicants to submit CVs that focus on relevant ex-perience and qualifications only.

BÜCHI Labortechnik AG

Meierseggstrasse 40
Postfach, CH– 9230 Flawil

+41 71 394 63 63

Büchi Labortechnik AG

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