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Sales & Technical Application Specialist (STAS)

Medion Grifols Diagn. AG
Düdingen, FR

Soumettre votre candidature

Détails de l'emploi

100% | Temps de travail : 90-100%

Qualifications

Français
Service client
Expérience en laboratoire
Anglais
Assistance technique
Microsoft Office
Gestion de projet
Niveau Licence
Gestion des comptes
Compétences en communication
Allemand
Négociation

Description complète du poste

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Sales & Technical Application Specialist (STAS)

Position Overview

We are seeking a highly motivated and customer-oriented Sales & Technical Application Specialist (STAS) to join our Diagnostics team. This hybrid commercial and technical role combines account management, project implementation, technical consulting, and customer support responsibilities. The successful candidate will serve as a trusted partner to customers while driving business growth, ensuring successful product implementation, and delivering high-quality technical support.

The STAS will work closely with Sales, Marketing, Service, Training, and customer stakeholders across the region, supporting both existing and new business opportunities within the French speaking territories (Western Switzerland), German speaking part Bern – Basel - Solothurn.

Key Responsibilities

Account Management & Sales Support

Manage and develop customer accounts within assigned territories.
Drive equipment sales in both existing and competitor accounts.
Prepare sales forecasts, commercial offers, and contract renewals.
Support implementation of new customer accounts and onboarding activities.
Act as the primary liaison between customers and internal departments.
Conduct technical reviews and workflow analyses at customer sites.
Support equipment and software upgrades.
Collect, analyze, and report customer data at country and sector level.
Assist Sales Executives with presentations, business analysis, and portfolio expansion activities.

Technical & Customer Support

Provide technical troubleshooting and operational support to customers.
Deliver high-level technical and clinical discussions with customers.
Ensure excellent customer satisfaction through responsive communication and problem-solving.
Support hotline coverage and field-based customer assistance as required.

Project Management

Lead and coordinate projects implemented at customer sites.
Develop and maintain detailed project plans and timelines.
Ensure effective communication between internal stakeholders and customer teams.
Participate in new product launches and implementation activities.
Manage multiple high-priority projects simultaneously while meeting deadlines.

Training & Documentation

Support preparation, translation, and verification of technical and commercial documentation.
Maintain accurate records and inventory documentation.

Compliance & Quality

Ensure compliance with company procedures, quality standards, GMP, ISO regulations, and applicable certification requirements.
Adhere to all organizational protocols and policies.

Personal Development

Continuously develop professional competencies in:
- Presentation skills
- Communication skills
- Project management
- Technical expertise

Work Interactions

Reports to the Sales Manager Czech Republic, Slovakia and Switzerland
Collaborates regularly with local and EMEA Service & Training teams
Works closely with Sales and Marketing departments
Maintains frequent communication with customers and external stakeholders

Qualifications & Experience

Education

Bachelor’s degree or certification in Medical Technology, Life Sciences, or a related scientific discipline.
Biomedical Scientist
Immunohematology education basics

Experience

Of advantage: 1–2 years of experience in diagnostics customer service, technical support, applications, or a related field.
Experience in sales support and customer account management preferred.
Strong understanding of diagnostic products and laboratory workflows.

Skills & Competencies

Strong sales and negotiation skills
Excellent analytical and troubleshooting abilities
Demonstrated project management capabilities
Strong organizational and documentation skills
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
High level of customer focus and professionalism
Proficiency in Microsoft Office applications and computerized systems
Knowledge of GMP, ISO, and regulatory requirements

Languages

Fluent in English, French, and German

Travel Requirements

Willingness to travel extensively (up to 75%) and short-notice assignments.

Key Competencies

Customer Focus
Functional & Technical Expertise
Drive for Results
Problem Solving & Analytical Thinking
Communication & Presentation Skills
Professional Composure
Self-Awareness & Continuous Improvement
Ability to Work Independently and Cross-Functionally

What We Offer

Opportunity to work in an international and innovative diagnostics environment
Exposure to cutting-edge technologies and product launches
Professional growth and development opportunities
Dynamic field-based role with regional and global collaboration

#LI-HJ1

#LI-Hybrid

Location: EMEA : Switzerland : Home Office

Learn more about Grifols

Soumettre votre candidature

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Sales & Technical Application Specialist (STAS)

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