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Operational Performance Manager (M/F/D)

Swissport International Ltd. -
Genève, GE

Soumettre votre candidature

Détails de l'emploi

CDI | 100% | Temps de travail : 90-100%

Qualifications

Français
Anglais
Microsoft Office
Esprit d'analyse
Aviation
Technologies de l'information
Certificat fédéral de capacité
Maturité professionnelle

Description complète du poste

Operational Performance Manager (M/F/D)

Permanent - temps plein

Aeroport Genève, CH

Aviation connects the world, and Swissport makes it happen. Every year, we serve nearly 250 million passengers, welcome six million guests to our airport lounges, and handle more than five million tons of air cargo at over 300 airports in nearly 50 countries. This makes us the world’s leading provider of ground handling services and larger than any single airline. With around 63,000 highly qualified employees, we ensure that travel and trade run smoothly worldwide every day, while driving innovation in the aviation industry. Together, we are shaping the airport experience of the future.

We are looking for an

OPERATIONAL PERFORMANCE MANAGER (M/F/D)
WORKLOAD | 100%
LOCATION I GENEVA AIRPORT

YOUR MISSION

In this role, you will act as the primary liaison between easyJet, ground handling partners, and airport authorities at Geneva Airport. You will ensure safe, compliant, and efficient ground operations while consistently meeting service level agreements and customer expectations. By driving operational excellence, performance management, and continuous improvement, you will play a key role in maintaining the highest standards of safety, quality, and service delivery.

YOUR RESPONSIBILITIES

Act as the main operational point of contact between easyJet, ground handling agents, and airport stakeholders
Monitor and drive performance against SLAs and KPIs, ensuring on-time performance and service quality
Investigate operational issues, conduct root cause analysis, and implement corrective actions
Oversee compliance with safety, quality, and regulatory standards, including audits and incident management
Lead stakeholder coordination and support continuous operational improvement initiatives

YOUR PROFILE

CFC or equivalent qualification with 5–10 years of aviation or airport operations experience
Strong knowledge of aviation safety, compliance, and operational procedures
Proven analytical and investigative skills with a hands-on operational mindset
Excellent communication and stakeholder management abilities
Fluent in French and English; strong IT skills (MS Office); additional languages are an advantage

WE OFFER

Attractive flight ticket discounts within the Swissport
Insurance discounts (e.g. health, household and car insurance)
Public transport subsidies and commuting benefits
Comprehensive corporate health management and access to Swissport’s own pension fund

Are you interested? We look forward to receiving your application through our online job platform.

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