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CLIENT ADVISOR

Bulgari -
Genève, GE

Soumettre votre candidature

Détails de l'emploi

CDI | 100% | Temps de travail : 90-100%

Avantages

Services d'assurance

Qualifications

Français
SAP
Anglais
Microsoft Office
Italien
Compétences en communication

Description complète du poste

Position

Founded in 1884 by Sotirio Bulgari as a single jewelry shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence.
Creating a highly distinctive style that celebrates its rich Roman history, Bulgari is able to blend modernity with classicism. The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison, while its roots in jewelry and watches have grown into new expressions of accessories, perfumes and luxury resorts.

Job responsibilities

In order to strengthen the team in our prestigious boutique in Geneva, Rue du Rhône, we are recruiting our future :

Client Advisor

Acting as an ambassador of the Maison, you will provide exceptional, consistent, and seamless client experience and embody the values of the Maison and sophistication of storytelling.

Your main missions:

Offer a unique client experience

You welcome all clients entering the store and guide them regardless of the reason of their visit (browsing, purchase, after-sales). You understand and anticipate clients’ needs and preferences, to offer tailored solutions and exceed client expectations. You accompany the client on all touchpoints (in-store sales, distant sales, E-commerce, click & collect …) maintaining the highest standard of services.

You leverage your expertise to master Maison products knowledge, services offered to clients and develop 360° vision of the Maison activity. You partner with cross-functional teams to resolve any client requests in timely manner.

Foster sales and target achievement

Consistently achieving or exceeding individual and team sales objectives, you maximize every sales opportunity by deploying the adequate selling techniques (upselling, cross selling, collaboration with other CA, backoffice …). You successfully conduct and finalize sales on any touchpoint (in-store sales, distant sales, eCommerce, etc.).

Clienteling

You develop and strengthen long lasting client relationships and foster client repeat purchase on all touchpoints. You also create and cultivate a network of contact to expand potential client base.

Effectively managing your client portfolio, you maintain accurate and up-to-date client records and information in dedicated system (data capture, qualitative and quantitative follow-up). You ensure an adequate number of contacts per client within a seamless client communication across all channels (phone, email, short message…) redacting relevant and personalized reach out. You adopt and master all “digital” tools that engage with clients inside and outside of the store (private appointment follow-up, stock inventory, wishlist, personalized catalogue, pre order proposal …) and optimize clienteling tasks.

Store Operations & Processes

You contribute fully to the operational and administrative aspects in support of the store. You perform and contribute to regular back-office operations such as data entry, product receiving, daily closures, stock counting, AFSS processing. You handle perfectly stock tools, process and flow (reservation management, transfers).

Profile

You have at least 5 to 10 years of working experience in a similar position, ideally in a high-end luxury boutique.

Passionate by the jewelry, watches, and accessories, you have excellent selling skills. You have developed an excellent networking and you are able to build truthful relationships with your clients and team. You easily use Microsoft Office suite and have strong knowledge of SAP. Finally, you are fluent in French and in English; Italian is a great plus, and any other languages would be a distinct advantage.

Client-focused and team player, you strive to discover your client needs and guide them with passion across the Brand. Sales-driven, your excellent communication skills allow you to perform in your daily activities and maintain effective relationship with customers. You are flexible and rigorous, and you work in an organized and structure manner even in case of multitasking. You create a positive and harmonious work environment.

Additional information

A comprehensive onboarding program designed to ensure a smooth and welcoming integration from day one, with dedicated time for team introductions and immersion in our environment
A supportive, dynamic, and collaborative workplace culture where every voice is heard and valued
A truly multicultural and international environment, ideal for broadening perspectives and developing a global professional network
An attractive pension scheme (LPP) along with employer contributions to health insurance premiums and meal expenses

This position is open to all talents, and we are committed to upholding the values of diversity, inclusion, and equal opportunity.

BVLGARI
MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

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BVLGARI
MAISON