6 meilleures offres (directeur commercial, kanton waadt) (à pourvoir)

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VIC Manufacture Lounge Sales & Operations Manager

Jaeger LeCoultre -
Le Sentier, VD

Soumettre votre candidature

Détails de l'emploi

100% | Temps de travail : 90-100%
Il y a 5 jours

Qualifications

Français
Hôtellerie
Logistique
Anglais
Leadership

Description complète du poste

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

YOUR MISSION:
You will be the guardian of our most exclusive space, leading the commercial experience for our discerning collectors and VIC clients discovering the soul of Jaeger-LeCoultre through intimate encounters with our Grande Complication masterpieces and the artisans who bring them to life. You will work closely and in full partnership with our client experience & hospitality teams, while contributing to the commercial success of our High watchmaking collections.

WHAT WILL YOU DO AND HOW WILL YOU MAKE AN IMPACT?

Main Responsibilities:

VIC Client Development at our Manufacture

Ensure exceptional VIC client treatment from initial contact through post-visit follow-up, fostering close collaboration with market teams and HQ departments
Prepare the VIC Manufacture visit to ensure the right experience (ex. timepiece curation)
Presentation of Grande Complication timepieces to VIC under the guidance of our Head of VIC Development
Consolidate data and insights to facilitate client follow-up with close collaboration between markets and other HQ teams

Prepare reporting on the commercial impact of our Manufacture Lounge

Lounge Commercial Operations Excellence

Manage day-to-day commercial operations of the Manufacture Lounge (including invoicing, CS, straps, stock management, compliance)
Centralise and coordinate VICs Manufacture Lounge visits with multiple stakeholders (e.g. Client Experience Team, CRM, Hospitality)
Contribute to the continuous enhancement of the Manufacture Lounge ambiance

Share with our clients our Maison & timepieces savoir-faire

Articulate the artistry behind perpetual calendars, tourbillons, minute repeaters, and our most intricate horological achievements
Translate 190 years of savoir-faire into experiences that resonate with collectors worldwide
Share the unique story of our Manufacture, where every component is conceived, crafted, and assembled under one roof
Bridge the worlds of technical mastery and emotional wonder through compelling narratives

WHAT ABOUT YOU?

Team-oriented mindset with strong leadership and coordination abilities
Experience managing premium client experiences and operational logistics
Ability to work autonomously while maintaining collaborative spirit with internal teams
Fluent in French and English (other languages are strong advantages)
Client and service orientation, operational excellence
Strong retail understanding & storytelling mastery
Sensitive to details & watch enthusiast
Eager to participate in client and business development
Discretion and diplomacy, natural communicator
Capacity to understand multicultural environment
Genuine passion for Grande Complication and Haute Horlogerie
First luxury retail experience with proven track record

Soumettre votre candidature

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