16 meilleures offres (data specialist, kanton zug) (à pourvoir)

Customer Care Specialist Switzerland
BYD Europe —Zoug, ZG
- 100%
- Travail hybride
- Niveau Licence
- Compétences en communication
il y a 4 jours
Prinicipal - Industry Advisory
Genpact Onsite Services - Switzerland Branch —Zoug, ZG
- 100%
- Télétravail
- PMP
- Anglais
- Niveau Master
Postuler rapidement
il y a 1 jour
Paid Marketing Specialist / Digital Marketing Specialist (Remote)
MediaGroup Worldwide —Baar, ZG
- 100%
- Télétravail
- Anglais
- Esprit d'analyse
- Compétences en communication
Postuler rapidement
Paid Marketing Specialist - Freelance APAC
MediaGroup Worldwide —Baar, ZG
- Télétravail
- Microsoft Outlook
- Anglais
Postuler rapidement
il y a 10 jours
Spare Parts Specialist in Switzerland
BYD Europe —Zoug, ZG
- Microsoft Excel
- Microsoft Outlook
- Anglais
- Caisse de pension
il y a 4 jours
Senior Digital Analytics Specialist
V-Zug AG —Zoug, ZG
- 100%
- Télétravail
- Anglais
- SQL
- Python
- Travail à domicile
il y a 5 jours
Internal Sales Specialist HPE (m/w/d)
TD Synnex —Rotkreuz, ZG
- 100%
- Anglais
- Microsoft Office
Senior Product and Reporting Specialist - Client Content Evergreens
Partners Group —Baar, ZG
- Microsoft Excel
- Anglais
- SQL
il y a 11 jours
HR & Office Generalist
Landis+Gyr —Cham, ZG
- Anglais
- Microsoft Office
- Ressources humaines
il y a 11 jours
Associate Director - Industry Advisory 3
Genpact Onsite Services - Switzerland Branch —Zoug, ZG
- 100%
- Télétravail
- PMP
- Anglais
- Niveau Master
Postuler rapidement
il y a 8 jours
Specialist AutoPart (m/w/d) 80-100%
AMAG Group —Cham, ZG
- Temps partiel
- Microsoft Excel
- Sans diplôme d'enseignement supérieur
HRBP in Switzerland
BYD Europe —Zoug, ZG
- Esprit d'analyse
- Niveau Licence
- Ressources humaines
- Opportunités de carrière
il y a 4 jours
Sales Representative
DiaSorin —Rotkreuz, ZG
- 100%
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Director, Global Regulatory Strategy (GRS) (m/f/d)
GlaxoSmithKline —Baar, ZG
- 100%
- Niveau Doctorat
- Compétences rédactionnelles
- Niveau Licence
Senior Specialist Legal Editor, Practical Law Commercial
Thomson Reuters —Zoug, ZG
- 100%
- Bar
- Compétences rédactionnelles
- Anglais
- Travail à domicile
Senior Specialist Legal Editor, Practical Law Employment
Thomson Reuters —Zoug, ZG
- 100%
- Bar
- Compétences rédactionnelles
- Droit du travail et de l'emploi
- Travail à domicile

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : data specialist (kanton zug)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Customer Care Specialist Switzerland

BYD Europe -
Zoug, ZG

Soumettre votre candidature

Détails de l'emploi

100%
Il y a 4 jours

Qualifications

Niveau Licence
Compétences en communication

Description complète du poste

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Soumettre votre candidature

Affinez votre recherche

data specialist emplois - kanton zug

Customer Care Specialist Switzerland

Prinicipal - Industry Advisory

Paid Marketing Specialist / Digital Marketing Specialist (Remote)

Paid Marketing Specialist - Freelance APAC

Spare Parts Specialist in Switzerland

Senior Digital Analytics Specialist

Internal Sales Specialist HPE (m/w/d)

Senior Product and Reporting Specialist - Client Content Evergreens

HR & Office Generalist

Associate Director - Industry Advisory 3

Specialist AutoPart (m/w/d) 80-100%

HRBP in Switzerland

Sales Representative

Associate Director, Global Regulatory Strategy (GRS) (m/f/d)

Senior Specialist Legal Editor, Practical Law Commercial

Senior Specialist Legal Editor, Practical Law Employment

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : data specialist (kanton zug)

Key Responsibilities:

Additional Requirements:

Qualifications:

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact