Head of Digital Commerce
Mendrisio (CH) · Permanent · Immediate start (approx. October 2026)
C.P. Company is looking for a head of digital commerce leader to run our Direct-to-Consumer online business. This is a permanent role that begins by covering our Head of E-commerce during a period of maternity leave (approximately October 2026 onwards) — keeping the online business moving and the team steady — before transitioning into a permanent role focused on leading and growing our Marketplaces business, with continued senior support to the DTC e-commerce team.
If you combine sharp commercial instinct with the technical fluency to run an enterprise storefront across multiple markets, and you want to shape a premium fashion brand's digital growth, this role is for you.
The Role
You will own the day-to-day running of C.P. Company's DTC e-commerce operation: online sales performance, the site experience and roadmap, content production, and e-commerce customer service. You are the operational owner who keeps the storefront converting and the release pipeline moving — while partnering closely with our Growth & Data functions (Performance Marketing, CRM, Analytics) to deliver the initiatives that drive revenue. You will lead a multi-disciplinary team of roughly 8–10 people and work cross-functionally with Sales (buying & allocation), Brand Marketing, Logistics and IT. As the role transitions to its permanent form, your primary focus becomes the growth of our Marketplaces channel.
What You Will Do
During the maternity-cover period — running the DTC e-commerce operation:
- Own online sales performance — the promotional calendar, pricing and markdown execution, and the actions that deliver the revenue plan
- Lead online merchandising and market localization — the right assortment in the right depth by market
- Own the site experience and roadmap on our commerce platform — conversion-rate optimization, PDP and checkout improvements, and release/QA management with development partners
- Oversee e-commerce content production — product photography, PDP content and onsite campaign assets, aligned to the campaign calendar
- Oversee e-commerce customer service — including AI-assisted ticketing — protecting SLA and CSAT through peak and sale periods
- Act as the delivery engine for Growth initiatives — landing pages, catalog feeds and data flows — managing a single prioritized backlog with the Director
- Manage platform partners and technology vendors — commerce platform, integrations, payments and agencies
- Own e-commerce reporting and KPIs — conversion, AOV/UPT, full-price sell-through, stock cover, returns — and partner with marketing on CAC/ROAS
- Ensure storefront compliance across markets — payments and fraud, privacy, and accessibility (European Accessibility Act)
In the permanent role — leading Marketplaces (primary focus):
- Own the Marketplaces growth strategy and channel P&L across partners (e.g. Zalando, Farfetch, Tmall)
- Plan marketplace assortment and merchandising by partner and by market
- Manage marketplace operations and logistics — fulfilment models, stock synchronization and returns
- Own catalog syndication, content and pricing across each channel
- Onboard new marketplace partners and lead expansion into new markets
- Provide senior support to the DTC e-commerce team as a secondary responsibility
Who You Are
- You have 6–10 years in e-commerce, including time in a Head-of or Senior E-Commerce Manager role, ideally in premium or luxury fashion
- You have a proven online sales and merchandising track record — you have owned an online revenue target and consistently delivered it
- You have hands-on marketplace experience (e.g. Zalando, Farfetch, Tmall) — assortment, operations, logistics and channel P&L
- You are hands-on with enterprise commerce platforms — ideally across both Salesforce Commerce Cloud and Shopify Plus — and comfortable directing technical delivery and platform evolution (integrations, releases, QA)
- You are data-driven — fluent in commerce analytics (e.g. GA4), dashboards and the core e-commerce KPIs — and translate data into action
- You are comfortable with cross-border, multi-market operations
- ● You lead and develop multi-disciplinary teams (~8–10) and manage vendors and agencies effectively
- You are an excellent cross-functional communicator, comfortable partnering with marketing, buying, logistics and IT
- You are fluent in Italian; English is a strong plus
- You are available to start around October 2026 and to commit to the role on a permanent basis beyond the cover period
Why C.P. Company
You will join a dynamic, cross-functional environment at a landmark premium fashion house, with the mandate to keep a fast-moving DTC business running and to build our next digital growth channel. It is a rare chance to step into a senior operational role from day one and shape a permanent remit around it.
Contratto di lavoro: 100%
Benefit:
Sede di lavoro: Di persona
