We’re looking for a support consultant to join our Wrocław team. You should understand customer service processes, feel comfortable with technical topics and tools, and ideally have experience as a supporter. To effectively support our cloud solutions, it’s essential to be curious, hands-on, and open to learning cloud technologies such as SAP BTP. If that sounds like you, we’d love to hear from you!

Responsibilities and tasks

Gaining a functional understanding of applications (including system landscape, process flows and integrations)
Deployment & support of cloud solutions developed by proaxia
Exploring the issues and diagnosing the problems
Regular application monitoring, data analysis and reporting
Creating solutions for clients’ needs

You will get

Opportunity to build unique skills and gain hands-on experience in the SAP ecosystem
Challenging and interesting work in an international environment - You will be working with industry experts
Learning on the go–no pressure to know everything up front; we’ll help you ramp up
Hybrid workplace (Wrocław)
Development opportunities in a growing company
Life insurance & private medical care
Possibility to attend dedicated language course
MyBenefit cafeteria platform

Beyond daily tasks, you'll be part of a collaborative team that shares knowledge and tackles challenges together — and of course, you're invited to our team events, office parties, and trips.

Your Profile

Business background and not afraid to get hands-on with technical stuff
Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used
Eager to explore and learn new systems and workflows
Ability to understand web technologies (e.g. HTTP, Cloud Foundry, REST / ODATA, SAP Fiori / UI5, etc.) and to use tools like Chrome DevTools when needed
Open mind and focus on excellent customer service
Solid soft skills: open to learning, communicative, proactive, comfortable asking questions, and able to collaborate effectively with consulting, development teams and clients
Accuracy and attention to details
Fluent in Polish and English, spoken and written
Communicative German
Knowledge/ experience in IT
Willing to cooperate, put business language into technical language & develop solutions with the clients
Experience with any of SAP systems is an additional asset

Did we catch your interest?
We're looking forward to seeing your application.

Please find more information about proaxia at: www.proaxia-consulting.com

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