Experience Range: 6+ Years
Key Responsibilities:
- Manage multi-site IT operations across 12 countries and 20 locations, ensuring high availability and performance of IT services.
- Travel between sites to manage the full IT equipment lifecycle, including inventory, procurement, logistics, deployment and disposal.
- Contribute to the continuous improvement of project management methodologies, tools and best practices within the IT department.
- Oversee IT operations for live events, providing real-time technical troubleshooting in international environments.
- Configure and support audio-visual and streaming solutions for business and event needs.
- Manage enterprise vendors (Swisscom telecom, Canon, Lenovo and technology partners), including contract negotiation and performance monitoring.
- Act as Master User for corporate telecom platforms and services.
- Handle end-to-end equipment lifecycle management: procurement, logistics, deployment, and disposal across multiple sites.
- Ensure IT Incident and Problem Management aligned with ITIL best practices.
- Administer network infrastructure and enforce system security standards.
- Provide VIP support to senior management across multiple countries.
- Support VIP to senior management meetings.
- Travel internationally to oversee and support IT operations on-site.
- Oversee and optimize on-premises infrastructure (servers, storage, workstations, telephony).
- Design and manage network architecture, including segmentation, VPNs, and monitoring solutions.
- Implement and maintain security best practices (MFA, Active Directory, Azure, Intune, SCCM).
- Ensure system availability, performance monitoring, and business continuity.
- Manage hardware provisioning (laptops, mobile devices, printers, access control, onboarding/offboarding).
- Support AV solutions (conference rooms, panels, Cisco room kit mini, Clickshare technologies).
- Oversee patch management and vulnerability remediation in line with change management processes.
Project & Service Management:
- Lead cross-functional IT projects, including planning, execution and stakeholder communication.
- Manage ITSM processes and define SLAs using ServiceNow.
- Coordinate internal teams and external providers to meet project deadlines and objectives.
- Drive continuous improvement of IT tools, processes and methodologies.
Governance & Strategy:
- Contribute to IT strategy, policy definition and risk management.
- Ensure compliance with security and governance standards.
- Identify opportunities for system evolution and digital transformation.
User & Business Support:
- Provide strategic IT guidance to leadership while ensuring efficient user support across all sites.
- Organize and oversee technical support services tailored to business needs.
Operations & Performance:
- Monitor incidents, anomalies, and system performance to ensure operational stability.
- Maintain high levels of IT security aligned with organizational requirements.
- Ensure continuity and resilience of IT operations.
Financial & Reporting:
- Manage IT budgets, including cost optimization of infrastructure and solutions.
Provide regular reporting on IT systems, projects and performance metrics.
Language:
Work Location: In person
