20 meilleures offres (it support, bern be) (à pourvoir)

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CSL Behring —Berne, BE
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il y a 8 jours
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Mondelēz International —Berne, BE
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Salomon —Berne, BE
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CSL Behring —Berne, BE
- 100%
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il y a 10 jours

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Modern Workplace Support Specialist

ELCA Informatique SA -
Berne, BE

Soumettre votre candidature

Détails de l'emploi

100% | Temps de travail : 90-100%

Qualifications

Français
Microsoft Outlook
Gestion du personnel
Anglais
Windows
SharePoint
Compétences en communication
Allemand

Description complète du poste

About ELCA Cloud Services

ELCA Cloud Services is the cloud specialist within ELCA Group. We support Swiss-based companies in their digital transformation journey by delivering reliable, secure and high-quality managed services.

As part of our Modern Workplace activities, we help our customers get the most out of Microsoft 365, workplace devices, collaboration tools and business applications. Our mission is to provide a seamless and efficient digital workplace experience that empowers users to work effectively every day.

Your Mission

As a Modern Workplace Support Specialist, you will join our Platform Operations department and report to the Workplace Support Team Leader. You will act as a key point of contact for our customers, supporting end users and ensuring an excellent workplace experience across a variety of technologies and environments.

This role combines user support, troubleshooting, customer interaction and continuous service improvement. While the position focuses primarily on 1st Level Support activities, it also offers the opportunity to progressively develop your technical expertise and grow into more advanced 2nd Level Support responsibilities over time.

The role is mainly based on remote support activities, with occasional on-site interventions at customer locations across Switzerland when required.

This position is based in Bern

In this role, you will

Provide 1st and 2nd level support for workplace-related incidents and service requests
Support users on Microsoft 365 services such as Outlook, Exchange Online, Teams, SharePoint and OneDrive
Manage user administration tasks including accounts, groups, licenses, MFA, shared mailboxes and distribution lists
Troubleshoot workplace issues related to Windows, Office applications, VPN, printers, peripherals and business applications
Analyze and resolve application-related issues and ensure a high level of user satisfaction
Qualify, prioritize, document and follow up tickets until resolution or escalation
Collaborate closely with technical teams and progressively develop your expertise in more advanced 2nd level support topics
Ensure clear and professional communication with users and stakeholders
Contribute to knowledge management, documentation and continuous service improvement initiatives

What you bring

2 to 4 years of experience in IT Support, Service Desk or Modern Workplace environments
Hands-on experience supporting Microsoft 365 services, including Outlook, Exchange Online, Teams, SharePoint and OneDrive
Strong troubleshooting skills for Windows, Office applications and workplace-related technologies
Experience managing user accounts, access rights, licenses, MFA, shared mailboxes and distribution lists
Familiarity with ticketing and ITSM tools and the ability to document work clearly and accurately
A structured, proactive and service-oriented mindset with excellent communication skills and a strong customer focus.
Willingness to continuously learn and develop your technical expertise
Knowledge of Entra ID (Azure AD), Intune, Endpoint Manager, Exchange Admin Center, Teams Admin Center or Conditional Access is considered an advantage
Experience working in a managed services or multi-customer environment, as well as ITIL knowledge or certification, is a plus
Understanding of application support and workplace technologies
Fluent German and French are required ; English is an asset

What we offer

The opportunity to work in a modern cloud and workplace environment within ELCA Group
A role with direct impact on user experience and service quality
Exposure to Microsoft 365, Modern Workplace and managed services technologies.
A structured onboarding and continuous learning environment
The opportunity to develop your skills beyond 1st Level Support and grow towards more advanced 2nd Level Support responsibilities.
A collaborative, professional and supportive team culture
The possibility to contribute actively to documentation, process improvements and service excellence
A dynamic environment with a wide variety of customer contexts, technologies and challenges
Long-term development opportunities within one of Switzerland’s leading IT service providers

Join us and help shape modern digital workplaces while building the next step in your IT support career.

Soumettre votre candidature

Affinez votre recherche

it support emplois - bern be

Modern Workplace Support Specialist

Options Trader (all)

Customer Support Specialist (Student) – Flexible Hours

Medi24 Training Specialist (Bern) Allianz Partners Health (f/m/d)

Taste The Future - Quality Intern (Laboratorian) (m/f/x)

Hochschulpraktikant/-in HR-IT

Hochschulpraktikant/-in Wirtschaftsinformatik (HR-IT)

Informatico/a di gestione Professional

ICT System-Ingenieur/-in - Workplace & Endpoint Management (1224)

Hochschulpraktikant/-in Wirtschaftsinformatik (HR-IT)

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ICT-Supporter:in (a)

IT-Systemadministrator/in

IT-Allrounder*in Applikationen, Auswertungen und Support

Hotel Maintenance

Head of QRA - Full Time - CH

Taste The Future - Maintenance Planning Intern (f/m/x)

Area Sales Manager – Alpine, Protective & Nordic (Central Switzerland)

IT Support Engineer 70%

Supply Chain Lifecycle Specialist

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : it support (bern be)

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