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IT Vendor Management Specialist, 80% (ID2134)
AO Foundation —Davos Platz, GR
- Temps partiel
- Gestion du personnel
- Anglais
- Niveau Master

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IT Vendor Management Specialist, 80% (ID2134)
AO Foundation —Davos Platz, GR
Minimum 4 years of experience in IT vendor management. Coordinate administrative and organizational activities within IT, maintain documentation and governance…

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IT Vendor Management Specialist, 80% (ID2134)

AO Foundation -
Davos Platz, GR

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Détails de l'emploi

CDI | Temps partiel

Qualifications

Gestion du personnel
Audit
Anglais
Niveau Master
Niveau Licence
Gestion des risques
Soins aux patients
Technologies de l'information
Compétences en communication
Allemand
Négociation

Description complète du poste

The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO.

As part of the AO’s support units, our IT department offers information technology services to maintain and oversee computer infrastructure across the AO Foundation.

Employment type / Anstellungsverhältnis: Permanent

Workload percentage / Pensum: 80%

Location / Standort: Davos Platz, CH

Experience level / gewünschtes Erfahrungsniveau: Experienced professional

Application language / Bewerbungssprache: English or German

Short Description

The IT Vendor Managemnet Specialist is responsible for the strategic, operational, and financial management of all external IT partners, service providers, and technology vendors of the AO IT organization. The position ensures that all vendor delivered services meet the AO’s expectations in quality, security, cost efficiency, compliance, and performance.
The role collaborates closely with Procurement, Security, IT Architecture, Infrastructure, IT Business Applications, Service Desk, and key business stakeholders to guarantee end to end service continuity and a professional vendor ecosystem.

Main Responsibilities

Vendor & Third-Party Management (60% of the role):

Develop, implement, and continuously improve the AO’s vendor management framework, including policies, governance, and lifecycle management
Drive vendor consolidation
Strongly support changing vendors delivery method from a staff augmentation to a managed work approach
Lead the full lifecycle: sourcing, evaluation, onboarding, contracting, performance management, productivity, renewal, and offboarding
Ensure compliance with AO information security and regulatory requirements, including periodic vendor audits and assessments

Contract, Commercial & Financial Management

Lead contract negotiations in cooperation with IT procurement to secure cost-effective and high-quality services
Manage vendor-related budgeting, financial forecasting, spend tracking, and cost optimization
Ensure alignment of all contracts with AO legal, procurement, and compliance requirements

SLA, KPI & Performance Management

Define service levels, KPIs, OLAs, and performance measures for all external providers
Conduct structured performance reviews with vendors, including escalations and corrective action plans
Ensure transparency of service quality through standardized reporting and dashboards

Risk, Security & Compliance

Ensure that all vendors adhere to AO’s Information Security Policy, IAM requirements, data-protection standards, and incident-response expectations
Work with the IT Security Manager to manage vendor-related risk assessments, security audits, and continuous improvement measures
Maintain a vendor risk register and ensure mitigation actions are implemented

Operations and Management Coordination (20% of role):

Team & Operational Coordination

Coordinate administrative and organizational activities within IT, maintain documentation and governance materials, and support planning of meetings, presentations, workshops, and reports.

Management Support

Serve as a central coordination point for IT leadership, stakeholders, and partners; track initiative progress, highlight priorities and risks, and prepare briefings to support decision-making.

Partner & Stakeholder Management

Assist with partner coordination, meeting documentation, and action tracking while ensuring clear communication and strong relationships with vendors and service providers.

Operational Improvement

Identify workflow inefficiencies, propose improvements, support digital tools and automation, and help monitor costs and performance to drive operational excellence.

Main Requirements

Educational Requirements

Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field
Additional training in negotiation, contract law, or financial management is an advantage

Core Skills / Competencies

Strong expertise in IT vendor management, IT contract negotiation, and commercial governance
Excellent knowledge of IT service management frameworks (ITIL), SLA models, and performance management
Solid understanding of IT security, IAM, compliance standards, and risk management
Experience with Mircrosoft license models (Azure, MS365)
Strong communication, negotiation, and stakeholder management skills
Analytical mindset with the ability to interpret complex operational and commercial data
Ability to manage multi vendor environments and resolve escalations in a structured and collaborative manner

Job Experience

Minimum 4 years of experience in IT vendor management
Proven experience managing complex vendor ecosystems, including cloud, managed services, workplace, and infrastructure providers.
Experience in audit driven environments and security sensitive operational contexts.

Language Skills

Proficient in English (written and spoken).
German is a strong asset.

Job Location

This position requires regular (min 3x a week) presence in Davos HQ

We offer

An interesting and varied job in an exciting and innovative organization
The opportunity to be part of a highly committed international team
Modern infrastructure
High degree of flexibility regarding working hours and location (depending on operational requirements)
Generous package of social benefits, including supplementary vacation days and pension scheme contributions
Internal skills training opportunities and support for continued education

If you meet the requirements of this challenging opportunity, please submit your application (motivation letter, CV, recent photograph, certificates, reference letters, etc)

Date of publication: Aug 25, 2026

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IT Vendor Management Specialist, 80% (ID2134)

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