9 meilleures offres (it technician, vaud) (à pourvoir)

L1 Support Technician (m/f/x)
Ekkiden —Lausanne, VD
- 100%
- Pas d'expérience requise
- Anglais
- Compétences en communication
Postuler rapidement
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Axiom Technologies —Aubonne, VD
- Temps partiel
- Niveau Licence
- Réseaux informatiques
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Technician Laboratory / Senior Technician Laboratory
Incyte Corporation —Yverdon-les-Bains, VD
- Expérience en laboratoire
- Anglais
- Niveau Licence
Process Technician Integrated Photonics
LIGENTEC —Ecublens, VD
- Maintenance
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Lab Operations Associate
Adaptyv —Lausanne, VD
- 100%
- Expérience en laboratoire
- Anglais
- Recherche
DECATHLON - Talent Acquisition Partner - Bussigny - Fixed-term contract 1 year
Decathlon Suisse —Bussigny, VD
- Télétravail
- Anglais
il y a 9 jours
DECATHLON - Talent Acquisition Partner - Bussigny - Fixed-term contract 1 year
Decathlon Switzerland —Bussigny, VD
- De 4 800 CHF à 5 500 CHF par mois
- 100%
- Télétravail
- Anglais
- Réduction pour les employés
Postuler rapidement
il y a 9 jours
Composite Technician - Airframe
Harmattan AI —Lausanne, VD
- 100%
- Gestion du personnel
- Outils manuels
il y a 4 jours
Aircraft Technician (F/A-18) - Payerne m/w/d
RUAG MRO Holding AG —Payerne, VD
- 100%
- Travail à domicile

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it technician jobs near vaud

L1 Support Technician (m/f/x)

Ekkiden -
Lausanne, VD

Postuler rapidement

Détails de l'emploi

100%

Qualifications

Pas d'expérience requise
Anglais
Compétences en communication

Description complète du poste

Ekkiden is an international consulting group founded in 2019, bringing together an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects across IT/Digital, Industry/R&D, and Sustainability for large enterprises and SMEs in France, Switzerland, Spain, and Germany .

The Role:

We are looking for an L1 Support Technician to join a technical support environment and act as the first point of contact for incoming client incidents and requests.

This is a front-line technical support role focused on responsiveness, accurate ticket handling, and reliable execution of established support procedures. You will acknowledge, assess, classify, and resolve common issues using existing runbooks, while ensuring that more complex cases are escalated efficiently to the appropriate technical teams.

This position is particularly suited to someone who enjoys structured troubleshooting, client interaction, and working in an environment where service quality and SLA compliance are key.

Responsibilities:

Act as the first point of contact for incoming technical support tickets.
Acknowledge requests in line with defined SLAs.
Triage, classify, and prioritize incidents accurately.
Resolve common technical issues by following established runbooks and procedures.
Review logs, monitoring dashboards, and system information to support initial diagnosis.
Document actions and findings clearly within the ticketing system.
Escalate incidents that require deeper technical expertise to the appropriate support or engineering teams.
Keep clients informed with clear, professional, and timely communication.
Ensure reliable follow-up and contribute to a high-quality support experience

What We’re Looking For:

Previous experience in a helpdesk, NOC, service desk, or technical support environment is an advantage; motivated entry-level profiles may also be considered.
Junior to mid-level profile.
Comfortable working with ticketing systems, monitoring dashboards, and technical logs .
Able to follow technical runbooks and established processes accurately.
Strong written communication skills and a client-oriented mindset.
Able to remain calm, structured, and clear when handling incidents or time-sensitive requests.
Fluent English.
Reliable, detail-oriented, and highly conscious of SLAs and service quality.

Please note: This is primarily a technical support/technician position rather than a software engineering role. Programming experience is not required.

What We Offer:

Join us at the right time to carve out your place within a fast-growing organization Diverse projects in a challenging environment, allowing you to make a real impact on the business The opportunity to work autonomously and proactively, growing together as a team
✨ A career path tailored to your personality, both in terms of role and location Continuous, high-standard training to unlock your full potential A performance-driven culture with attractive performance bonuses
❤️ Comprehensive health insurance (GEREP) and meal vouchers (Swile card)

What does the recruitment process look like at Ekkiden?

At Ekkiden, we are committed to delivering a positive experience for every candidate.

Initial contact: Our recruitment team will get in touch with you to discuss your motivations and expectations.

Interviews: You will attend one or two interviews with our Business Managers, depending on the role you are applying for.

Client meeting: Finally, you will have the opportunity to meet the client.

While this is our standard recruitment process, we may adapt it depending on specific circumstances.

You can also discover all our job opportunities on our website
https://jobs.ekkiden.com/

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Affinez votre recherche

it technician emplois - vaud

L1 Support Technician (m/f/x)

Data Centre Specialist,

Technician Laboratory / Senior Technician Laboratory

Process Technician Integrated Photonics

Lab Operations Associate

DECATHLON - Talent Acquisition Partner - Bussigny - Fixed-term contract 1 year

DECATHLON - Talent Acquisition Partner - Bussigny - Fixed-term contract 1 year

Composite Technician - Airframe

Aircraft Technician (F/A-18) - Payerne m/w/d

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : it technician (vaud)

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