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Customer & Operations Specialist Bioindicators 80-100%

SKAN AG -
Allschwil, BL

Soumettre votre candidature

Détails de l'emploi

Temps de travail : 80-100%

Avantages

Jours de congés supplémentaires

Qualifications

Anglais
Support clients
Compétences en communication
Allemand
Prospection

Description complète du poste

Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organization have made SKAN a market leader and a key partner to industry and research laboratories.

Overview

The SKAN Laboratory specializes in the production and testing of biological indicators and is a key partner for questions related to microbiological qualification processes. As part of our 14-person SKAN Laboratory team, you will work closely with your colleagues to ensure the reliable distribution of our globally recognized biological indicators. This role combines technical customer support with the continuous development of internal processes and the active development of existing and new customer relationships. It is ideal for someone who enjoys working in a structured manner, taking ownership, optimizing processes, and acting as a link between customers and internal subject-matter experts. This is not a traditional sales role. Instead, you will take a holistic approach to managing and growing the business. You will ensure the smooth execution of day-to-day operations, modernize and optimize related processes, manage the onboarding of new customers, and support existing customers with their needs and inquiries. At the same time, you will establish a structured key account management approach and proactively engage with potential new customers. We look forward to receiving your application by August 30, 2026.

Responsibilities

Customer Support & Customer Success

Serve as the primary point of contact for customers regarding the SKAN Laboratory product portfolio (biological indicators and QC test methods)
Handle all customer inquiries and complaints related to the SKAN Laboratory portfolio
Coordinate customer onboarding, including all required documentation
Support the continuous improvement of the customer experience based on customer feedback
Identify customer needs and opportunities to develop and strengthen existing customer relationships

Order Management & Operations

Process and coordinate customer orders
Coordinate with Production and Quality Control (QC) regarding production planning and product release
Plan batch allocation for customer orders
Ensure efficient processes throughout the order-to-delivery cycle

Process Development

Optimize and modernize planning and ordering processes
Establish a knowledge base and further develop digital customer services
Contribute to cross-functional optimization and change management projects

Business Excellence & Customer Operations

Analyze customer behavior and market trends
Establish a key account management framework
Support the acquisition process from initial customer contact through the development of long-term customer relationships
Proactively reach out to and build relationships with potential new customers
Work closely with internal subject-matter experts and sales partners to develop new customer and business opportunities

Hardskills

Degree in a natural science or engineering discipline, preferably in microbiology, biology, biotechnology, biochemistry, pharmaceutical sciences, food technology, process engineering, environmental science, or a related field. A solid foundational knowledge of microbiology, particularly bacterial spores, microbial inactivation, and decontamination processes, is preferred
At least two years of professional experience
Additional training in business administration or demonstrated practical experience in process management or customer support
Initial experience or demonstrated interest and aptitude in customer acquisition, business development, account development, or related areas
Excellent German and English skills

Softskills

Strong customer and service orientation, with a genuine interest in building and developing long-term customer relationships
Proactive and entrepreneurial mindset, with a strong ability to identify customer needs and new business opportunities
Excellent organizational and coordination skills, with the ability to prioritize effectively in a high-volume environment
Independent, structured, and solution-oriented approach to work, with an interest in optimizing processes and workflows
Strong understanding of efficient processes and a passion for analyzing existing workflows, continuously improving them, and implementing sustainable solutions
Strong communication and interpersonal skills, with a collaborative approach to cross-functional teamwork and confidence when interacting with customers and internal stakeholders

We offer you

An open and collaborative corporate culture
Freedom to contribute and develop ideas
Opportunities to participate in sports and social activities
Professional development and continuous learning opportunities, especially at our SKAN Academy
Comprehensive and career-focused onboarding
Quick decision-making paths and flat hierarchies
Transparent and open communication
5 weeks of vacation, with the option to take additional leave

Additional information

We look forward to receiving your complete application documents (CV, diplomas and employment references) via our career page.
For this position, we are focusing on direct applications and are not working with external agencies. Any dossiers submitted by agencies will not be processed.

For questions please contact Andrea Scheurmann.

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : support specialist (basel, bs)

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