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End User Services (EUS) Specialist - Zurich - Onsite (Associate II - IT Asset Management)

UST -
Zürich, ZH

Postuler rapidement

Détails de l'emploi

Qualifications

ITIL Foundation
Windows
MacOS
ServiceNow
Compétences en communication
Python
PowerShell
Expérience de technicien de service

Description complète du poste

Role description

End User Services (EUS) Specialist

Zurich based (Switzerland)

Onsite – 5 days a week at Customer site

3-month Fixed Term Employment

We are looking for a customer‑focused End User Services (EUS) Specialist to deliver high‑quality, hands‑on IT support across the organisation. This role is central to ensuring a seamless employee technology experience, combining technical expertise, service excellence, and continuous improvement.

You will support end‑user devices, manage incidents and service requests, provide VIP and on‑site Tech Bar support, and collaborate closely with wider IT teams to keep our workplace technology secure, reliable, and efficient.

The Role:

Provide Level 1 & 2 support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
Own IMACD and device lifecycle management, including provisioning, upgrades, asset tracking, and secure disposal.
Deliver high‑touch / VIP support, including Tech Bar and walk‑in services.
Resolve incidents and service requests within SLAs, supporting critical incidents and root‑cause analysis when required.
Install, configure, and troubleshoot Microsoft 365, Windows/macOS, VPN, endpoint security, and A/V solutions.
Contribute to automation and continual service improvement, reducing manual effort and enhancing user experience.
Support joiner, mover, leaver (JML) activities and ensure compliance with security and access policies.
Maintain knowledge articles, SOPs, and service reporting.

What you will bring:

Minimum of 2 years’ experience in End User Computing, Desktop Support, or IT Service Desk roles.
Strong hands‑on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune / SCCM.
Experience with ITSM tools (ServiceNow, Remedy, or similar) and ITIL‑based processes.
Exposure to A/V and hybrid meeting technologies (Teams, Zoom, Webex).
Strong communication skills with a clear customer‑first mindset.

Desirable:

ITIL Foundation, Microsoft Modern Desktop, CompTIA A+/Network+
Scripting or automation exposure (PowerShell, Python)

Hurry & apply for a more detailed conversation with our Team!

#UST

Skills

end user computing,desktop support,end user services,itsm,servicenow,

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : it security specialist (opfikon, zh)

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