8 meilleures offres (cluster reservation, switzerland) (à pourvoir)

Cluster Reservation Manager (H/F)
MRH-Zermatt SA —Zermatt, VS
- 100%
- Anglais
- Leadership
- Compétences en communication
Cluster Reservation Agent (m/w/d)
Mandarin Oriental Palace Luzern —Luzern, LU
- 100%
- Bar
- Anglais
- Sens de l'organisation
Cluster Reservations Agent (m/w/d)
Mandarin Oriental Palace —Luzern, LU
- 100%
- Bar
- Anglais
- Niveau Master
Cluster Reservations Agent (m/w/d)
Mandarin Oriental Hotel Group —Luzern, LU
- Bar
- Anglais
- Niveau Master
Commercial Director (m/f)
Grand Hotel Locarno —Ascona, TI
- 100%
- Hôtellerie
- Bar
- Gestion du personnel
il y a 10 jours
Cluster Director of IT (m/w/d)
Mandarin Oriental Hotel Group —Luzern, LU
- Bar
- Anglais
- Niveau Master
Cluster Director of IT (m/w/d)
Mandarin Oriental Palace —Luzern, LU
- 100%
- Bar
- Anglais
- Niveau Master
SNSF Starting Grant Applicants at the Department of Astrophysics
Universität Zürich —Zürich, ZH
- 100%
- Niveau Doctorat
- Recherche
- Niveau Licence
- Formation continue

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Cluster Reservation Agent (m/w/d)
Mandarin Oriental Palace Luzern —Luzern, LU
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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : cluster reservation (switzerland)

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Cluster Reservation Manager (H/F)

MRH-Zermatt SA
Zermatt, VS

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Détails de l'emploi

100%

Qualifications

Anglais
Leadership
Compétences en communication
Allemand

Description complète du poste

A dozen luxury hotels in Switzerland and France are part of Michel Reybier Hospitality. In world-famous Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace 5*, the trendy new Schweizerhof 4*, and the historic Monte Rosa 4*.

We are looking for a Cluster Reservations Manager to join our team at MRH Zermatt.

The Cluster Reservations Manager oversees the Reservations function for Michel Reybier Hospitality in Zermatt, ensuring accurate bookings, rate integrity, and smooth coordination with internal teams. The role supports optimal occupancy and guest satisfaction while leading the reservations team in line with brand standards and LQA requirements.

Reservations & Systems

Manage all reservation channels (PMS, IBE, GDS, OTAs, email, phone, wholesalers, corporate and group requests).
Ensure response time standards and high reservation accuracy.
Maintain PMS integrity, rate codes, availability, deposits, and billing instructions.

Guest Experience

Enforce reservation service standards and brand communication guidelines.
Anticipate guest needs (VIPs, repeat guests, preferences) and coordinate pre-arrival arrangements.
Track and resolve guest requests prior to arrival.

Revenue & Occupancy

Implement revenue and availability strategies in collaboration with Group Revenue.
Monitor pick-up, demand, and competitor pricing.
Manage upgrades, overbooking limits, LOS controls, and upselling opportunities.
Ensure rate parity across all channels.

Communication & Coordination

Liaise with Front Office, Housekeeping, Sales, Accounting, and Corporate Reservations.
Maintain regular communication with General Managers.

Team Leadership

Lead, coach, and support the Reservations team.
Set KPIs, monitor performance, and support training and development.

Strong organizational and multitasking skills; able to manage high reservation volumes across multiple properties.
Excellent communication skills and ability to collaborate with internal teams and external partners.
High attention to detail with a strong focus on accuracy and service quality.
Service-oriented mindset with a passion for luxury hospitality.
Proven leadership and coaching abilities in a reservations environment.
Discretion, integrity, and strong awareness of guest confidentiality and data protection.
Degree or vocational training in Hospitality Management or related field; additional reservations or system certifications an advantage.
Fluency in English; German preferred. Other European languages are a plus.

Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.
In the world-renowned resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5*S), the trendy new Schweizerhof (4*S), and the historic Monte Rosa (4*).

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : cluster reservation (switzerland)

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