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Store Support Coordinator/Store Support Coordinator

Louis Vuitton -
Aarau, AG

Soumettre votre candidature

Détails de l'emploi

Qualifications

Gestion du personnel
Anglais
Niveau Licence
Compétences en communication

Description complète du poste

Position

Work as bridge between retail and care service. Actively go to store. Share and help store solve care related problems. Bring store understanding and knowledge back to Care team.

Handle all repair enquiries and maintain communication with retail stores and internal departments to align service demands.

Escalate repair abnormalities to headquarters via TIPS system, and follow up cases until full closure.

Conduct inspection, intake, TIPS ticket creation and follow-up for DC high end products refreshing.

Communicate and coordinate with external vendors to ensure smooth execution of repair and care tasks.

Administer the return of repaired products and cancellation of invalid repair orders.

Verify SAP Purchase Orders (PO) and goods receipt documents.

Management stocked repair products at warehouse.

Consolidate all repair-related customer complaints and drive full case closure.

Attend monthly cross-functional meetings including technical team with headquarters and sharing sessions with Retail Excellence team.

Store visits to provide frontline after-sales operational support.

Participate in cross-departmental training and other relevant meetings.

Drive after-sales special projects, including resource coordination, progress tracking and final acceptance

Compile and submit multi-dimensional after-sales reports.

KEY REQUIREMENTS & COMPETENCIES

Bachelor degree or above

Be familiar with Office software

Standard Mandarin, basic written and oral English communication skills

Proactive client excellence awareness and service skills are necessary

Proactive attitude, Open mind, active communication and fast learning

High responsibility and dare to try

Projects management experience is a plus

Good at teamwork, with commercial mindset and can work under pressure

Work as bridge between retail and care service. Actively go to store. Share and help store solve care related problems. Bring store understanding and knowledge back to Care team.

Handle all repair enquiries and maintain communication with retail stores and internal departments to align service demands.

Escalate repair abnormalities to headquarters via TIPS system, and follow up cases until full closure.

Conduct inspection, intake, TIPS ticket creation and follow-up for DC high end products refreshing.

Communicate and coordinate with external vendors to ensure smooth execution of repair and care tasks.

Administer the return of repaired products and cancellation of invalid repair orders.

Verify SAP Purchase Orders (PO) and goods receipt documents.

Management stocked repair products at warehouse.

Consolidate all repair-related customer complaints and drive full case closure.

Attend monthly cross-functional meetings including technical team with headquarters and sharing sessions with Retail Excellence team.

Store visits to provide frontline after-sales operational support.

Participate in cross-departmental training and other relevant meetings.

Drive after-sales special projects, including resource coordination, progress tracking and final acceptance

Compile and submit multi-dimensional after-sales reports.

KEY REQUIREMENTS & COMPETENCIES

Bachelor degree or above

Be familiar with Office software

Standard Mandarin, basic written and oral English communication skills

Proactive client excellence awareness and service skills are necessary

Proactive attitude, Open mind, active communication and fast learning

High responsibility and dare to try

Projects management experience is a plus

Good at teamwork, with commercial mindset and can work under pressure

LOUIS VUITTON
MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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Operator pharmaceutical manufacturing 80-100%

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Zeichnerin Fachrichtung Architektur als Praxisbildnerin

Achitekt*in

Mitarbeiter/-in Lager in Dättwil (80-100 %)

Studentin

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Position

LOUIS VUITTON
MAISON

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emplois : aargau

Je souhaite recevoir la dernière alerte Emploi pour les postes situés à aargau

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Position

LOUIS VUITTON MAISON

LOUIS VUITTON
MAISON