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client support analyst jobs near genève, ge

Business Analyst

Blockstream
Genève, GE

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Détails de l'emploi

100%

Qualifications

Jira
Français
Gestion du personnel
Analyse de données
Anglais
Microsoft Office
SQL
Esprit d'analyse
Niveau Licence
Italien
Compétences en communication
Allemand

Description complète du poste

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.

We are seeking a Business Analyst, a client-facing role responsible for gathering requirements, documenting business processes, and bridging the gap between business stakeholders and technical teams in blockchain and fintech implementations. This is an excellent opportunity for recent graduates or early-career professionals to develop expertise in digital assets, financial services transformation, and enterprise blockchain solutions.

Within the Service & Enterprise Solutions organization, the Business Analyst works closely with banking and institutional clients to understand their needs, document workflows, and translate complex requirements into actionable specifications. This role collaborates with Delivery Managers, Solution Architects, and Product teams to ensure blockchain solutions align with business objectives and regulatory requirements.

What You'll Be Doing (Responsibilities):

Gather and document business requirements from banking and financial services clients
Conduct stakeholder interviews and requirements elicitation sessions
Map and document business processes related to digital assets, payments, and financial services
Create functional specifications, user stories, and acceptance criteria
Analyze business processes to identify improvement opportunities
Translate business requirements into clear technical specifications
Support user acceptance testing (UAT) and test case development
Facilitate communication between business and technical teams
Document solution designs, data flows, and system integration requirements
Assist with change management and end-user training initiatives

What We Look for In You (Required Qualifications):

Bachelor's degree in Business Administration, Information Systems, Finance, or related field
0-2 years of professional experience as a Business Analyst (internships in banking, fintech, or consulting count)
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills
Ability to understand technical concepts and explain them to non-technical audiences
Proficiency with requirements documentation tools (MS Office, Google Workspace, Confluence, or similar)
Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
Strong stakeholder management and facilitation skills
Eagerness to learn about blockchain technology and financial services
Languages: French and English required; Swiss German, German and/or Italian a plus
Location: Switzerland, with focus on Geneva and Zurich.

Nice To Haves (Preferred Qualifications):

Basic understanding of blockchain, cryptocurrency, or digital assets
Exposure to process mapping and business process modeling tools (Visio, Lucidchart, BPMN)
Familiarity with financial services operations (payments, custody, trading, settlements)
Knowledge of SQL or data analysis tools
Understanding of agile methodologies and tools (Jira, Confluence)
Awareness of regulatory requirements in financial services (AML/KYC, MiCA)
Business analysis certification (ECBA, CCBA, or similar) or willingness to pursue
Interest in progressing

Stay Safe from Job Scams

All official Blockstream communication will come from an @blockstream.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at [email protected]. Learn more about avoiding job scams here.

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : client support analyst (genève, ge)

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