20 meilleures offres (customer support, st. gallen sg) (à pourvoir)

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Checkout Services Manager 80 - 100%

IKEA -
St. Gallen, SG

Soumettre votre candidature

Détails de l'emploi

CDI | Temps de travail : 90-100%
Il y a 8 jours

Avantages

Stationnement gratuit
Congé parental payé
Cafétéria du personnel

Qualifications

Anglais
Gestion d'équipe
Compétences en communication
Négociation

Description complète du poste

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

St. Gallen
Employment type

Full Time Permanent co-worker
Department

Customer Relations
Deadline

2026-08-10

Candidate profile (title) Who you are

Candidate profile (text) - Default language As a Checkout Services Manager, you will be responsible, together with your team, to ensure a comfortable check-out and payment process for our customers. This includes securing a fast, easy and customer-friendly check out, a cost-effective payment process and that payments are handled in a reliable and efficient way. Your team will be some of the final IKEA contact points for many customers and are thus essential in creating a memorable shopping experience.

You are an inspiring leader with strong social and communication skills, who approaches others openly and proactively.
You have several years of professional experience in customer care and have already successfully managed a team.
You have an affinity for numbers, are cost-conscious and have excellent negotiating skills.
You are solution-oriented and enjoy solving customer- and operations-related issues.
You work well independently, are decisive and are thus able to implement solutions quickly and effectively.
Your attention to detail, accuracy and structured way of working allow you to keep an overview over multiple tasks and responsibilities.
You speak both the local language and English fluently.

Key responsibilities (title) Your responsibilities

Key responsibilities (text) • Leading, motivating and developing your team of customer support co-workers in an inspiring way.

Being the driver behind a customer-focused culture in your area of responsibility and living the IKEA values every day.
Implementing the global solutions, services and tools that support a comfortable and fast check out, and a safe and secure working environment.
Ensuring smooth operations at the front in order to create a customer-friendly, efficient and cost-effective execution of the payment and check-out process.
Analysing customer-related and financial key performance indicators and acting with relevant stakeholders to focus on the root causes for customer dissatisfaction and critical cost drivers.
Maintaining relations with external and internal partners, e.g. cash in transit company.

Local section (title) GOOD TO KNOW

Local section (text) We mentioned ealier that we want our employees to be happy and healthy.

It also means saying 'thank you'!

Our way of saying thank you:

28 vacation days (based on a 100% workload)
8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
Free parking facilities
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
Bonus payments for all employees

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.

That's it from us.

That was a lot of information. We'd love to find out more about you. Just click on "Apply now" and off you go.

We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.

If you are successful and receive an offer for this position, you will be required to submit your police record prior to receiving a contract.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

Soumettre votre candidature

Affinez votre recherche

customer support emplois - st. gallen sg

Checkout Services Manager 80 - 100%

Personal Assistant to CEO

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Head of Strategic Controlling & Transformation

Head of Strategic Controlling & Transformation

Legal Counsel

Export Control Officer

Customer Service Specialist

Solution Architect (Customer Service Systems)

Werkstudent Customer Service (Sales Support) 60–70 %

Product Engineer (m/w/d)*

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TECHNICAL PRODUCT SUPPORT RF CABLE ASSEMBLY

Process Engineer (Quotation & Project Execution)

Customer Service Mitarbeiter/in Abacus Intelligence 80-100%

Solution Architect SAP C4C v2

Mitarbeiter*in Customer Support [100%]

Mitarbeiter*in Customer Support (Pflanzendoktor) [100%]

Mitarbeiter*in Customer Support [100%]

Front End Specialist Launch Team

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer support (st. gallen sg)

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